If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will therefore charge a cancellation fee of 20% of the order price.
Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.
Neither of the above conditions affect your statutory rights when goods are faulty, or not as described. For more information; see returns and refunds information