Terms and conditions

1. Cancellation notice

We are unable to accept cancellations or returns on hampers, chocolates or wine gift due to the perishable nature of the product. This does not affect your statutory rights in the event of faulty goods and the John Lewis Partnership will be happy to provide you with a full refund in this event.

2. All prices

include VAT and duty (where applicable) charged at the rates prevailing at the time of going to press on 20 August 2008. All prices shown are correct at the time of going to press. This brochure supersedes previous John Lewis hamper brochures.

3. Supply

All hamper contents and mixed wine cases are fully listed in this brochure and every effort is made to supply the items shown. However, in the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value. All sizes are approximate. All items subject to availability. This does not affect your statutory rights. You must be over 18 years of age to order from John Lewis Solutions for Business.

4. Offensive Weapon Act

Under this act, it is an offence to sell knives or knife blades to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18.

5. Licensing Act

Please note that by law, products containing alcohol are only available to order for customers aged 18 or over.

6. Allergy warning

Some products may contain nuts or nut oil.

Gift Voucher terms and conditions

John Lewis plc will supply gift vouchers in accordance with these terms and conditions. For the avoidance of doubt all other terms whether contained or referred to in a customers order or in any other document, are hereby excluded.

1. Delivery

Whenever possible gift vouchers will be despatched on the day following the day the order was placed subject to that order being received by John Lewis prior to 11am. If an order is received after 11am the vouchers will be despatched within 2 working days. Please note that the date of despatch and delivery to a customer is not of the essence. All vouchers will be delivered by secure means to the address given by the customer at the time the order was placed. Please note, for all orders over £7,000 delivery may take longer due to the increased security measures which will be put into place. The customer must notify John Lewis of any discrepancy in a delivery as soon as possible but in any event within 3 days of the delivery of the vouchers.

2. Risk

Risk of loss, destruction or damage to the vouchers remains with John Lewis until delivery to the customer’s address or nominated address where upon risk shall pass to the customer or recipient.

3. Payment

Payment can be made by credit/debit card, cheque, BACS or charged to an existing John Lewis personal or business account. Late payment of invoices will result in the forfeiture of any previously agreed discount on business accounts, and will adversely affect further use of the account. For customers who have purchased vouchers through a John Lewis business account interest at the prevailing rate on the overdue account will be payable. For all other customers interest on overdue accounts will accrue in accordance with the provisions of the late payment of Commercial Debt (interest) Act 1998. If you wish to pay by cheque, BACS or CHAPS, orders will only be fulfilled upon receipt of cleared funds.

4. Gift vouchers

Gift vouchers cannot be used to discharge indebtedness in respect of a John Lewis/Waitrose account card or partnership card™ nor can they be used for the purchase either directly or indirectly of any financial product or service. Gift vouchers may not be redeemed for cash in any circumstances. Vouchers are not sold on a sale or return basis and no return will be permitted unless it can be demonstrated that John Lewis has been in error in fulfilling the customers order.

5. Discount

Vouchers must not be sold to any third party at a discount without the prior written approval of John Lewis. Please call 0845 603 7979 for the current discount rates or see current Solutions for business brochure.

6. Orders

John Lewis reserves the right to refuse to accept an order and also reserves the right to immediately suspend the fulfilment of an order if the customer is in breach of any of these terms and conditions.

7. Brand protection

No trade mark, service mark, corporate name or other trading name of John Lewis plc or any of its subsidiary companies may be used by a customer without that customer first obtaining the prior written permission of John Lewis.

8. Variation

John Lewis reserves the right to alter any of the above terms and conditions but undertakes that before so doing it will serve a reasonable notice upon the customer. The customer may not vary the terms and conditions and any attempt to vary these terms and conditions will not be affective unless it is in writing and signed on behalf of John Lewis.

9. Severance

If any of the provisions of this agreement shall be found by any court to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions of this agreement which shall remain in full force and effect.

10. Third parties

A person who is not a party to this agreement will acquire no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or take the benefit of any of these terms and conditions.

11. Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of England and the English courts shall have exclusive jurisdiction.

12. We reserve the right to withhold discounts where we believe vouchers are not being used as genuine personal or corporate gifts.

Customer Services
Telephone 08456 049 049, 7am to midnight, 7 days a week.
Email customerservice@johnlewis.com
Write to John Lewis Direct,PO Box 369,Exeter EX1 1DH
Registered office John Lewis PLC,171 Victoria Street,London SW1E 5NNRegistered in England No.233462.