Delivery

Order by 3pm on 21 December* for pre-Christmas delivery of gift, fashion and home products.
For larger items such as furniture or appliances, please order by 3pm on 18 December*.

*Some exceptions apply, so please check individual product pages for availability.

Standard delivery is FREE on all orders over £30 from John Lewis, either in our shops or online. It's also free for orders of any value if you opt to collect from one of our shops (selected items only).
This is subject to availability, and does not include gift vouchers, or premium delivery services.

About our delivery service

Standard delivery is FREE on all orders over £30, or on any order when you opt to collect from your local shop (selected items); see below for details. For standard delivery on orders under £30 there will be a £3 delivery charge.

• The despatch time for a product can be found on each individual product page. We deliver most items Monday to Saturday, 9am-6pm (Monday to Friday for Hampers and for remote delivery areas).
• Gift Vouchers may be dispatched via Royal Mail.
• Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
• If you order items with both 5 and 7 day quoted despatch times, your order may be consolidated and those products will arrive together, usually within 7 working days
• If you have ordered items that show delivery usually within 7 working days or items with a delivery time of 2 weeks or more, we'll call you to discuss delivery. (Unless you have selected a delivery date at the time of placing your order. This will be shown in checkout.)
• If next working day or named day delivery is available for your order, we'll offer you these options at checkout. These options are available for Monday to Saturday delivery; order by 7pm previous day (Saturday 7pm for Monday delivery). Order Flowers by 3pm the previous working day for next day delivery, Hampers or pre-10.30am delivery is from Monday to Friday; order Hampers 12 noon the previous working day for next day delivery.
• If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address when applicable, except for Flowers delivery which is included in the price.
• We cannot guarantee delivery within our usual timescales to a small number of remote rural areas. Because we only want to deliver the freshest flowers, we’re sorry that delivery exclusions apply to the Scottish Highlands, islands and other remote areas.
• On rare occasions some items may be delivered outside of the published timed windows (please note: pre-10.30 orders will not be affected).
• More information on delivery availability and any restricted postcodes.
• Information on international delivery.

Express delivery (Available on selected electrical appliances and large screen TVs)		£19.50		We are currently unable to offer Express 2 working day delivery in all areas. Click here for postcodes where the service is currently unavailable
				Order by 8pm on		For Delivery between 2-9pm on
				Monday		Wednesday
				Tuesday		Thursday
				Wednesday		Friday
				Thursday		Saturday
				Friday		Tuesday
				Saturday		Tuesday
				Order by 7pm on		For Delivery Between 2-9pm on
				Sunday		Tuesday
Hampers Standard delivery		Free on all orders over £30		Standard delivery within 5 working days (Monday to Friday 9am-6pm, excluding public holidays).
Flowers delivery		Free		Named day Monday to Saturday 9am-6pm, excluding public holidays. Please refer to the product page for further details. Order by 3pm previous working day for delivery next day (3pm Saturday for Monday).
Delivery to store for collection		Free		Available for collection at your chosen branch after 2pm the following day, excluding bank holidays. (Order by 7pm previous day).

Find more information on delivery availability and any restricted postcodes.

Made to measure curtains and Roman blinds

For these products, (usually available within 7 days), regardless of order value, we offer:

• FREE Standard delivery on a working day of your choice, or
• Morning delivery on working day of your choice: £6.00, or
• Saturday morning delivery on a Saturday of your choice: £12.00

Made to measure blinds excluding Roman Blinds

For these products, (usually available within 7 days), regardless of order value, we offer:

• FREE Standard delivery on a working day of your choice

Excludes public holidays in both cases.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address when applicable, except for Flowers delivery which is included in the price.

Disposal

We offer a disposal service for large domestic appliances (cookers, dishwashers, fridges, freezers, washing machines and tumble dryers), where we'll collect your old appliance at the same time as delivering your new one. See individual product pages for details; the price is £9 per item.

To check if our disposal service is available for your old appliance or to find an installation company for a new appliance, please enter the full postcode of your delivery address on the product description page.

If you purchase our disposal service for your old appliance:

• It must be disconnected from the electricity and/or water and drainage supply. Tumble dryer vent hoses must also be disconnected.
• If a gas appliance, it must be disconnected by a registered GasSafe engineer.
• Any excess water must be emptied from the machine, i.e. washing machines, condenser tumble dryers, dishwashers.
• Fridges and freezers must be emptied of contents, fully defrosted and dry.

Installation

Any installation carried out by installers whose details are provided by John Lewis is covered by the contract between you and the installer. In the event of any queries or problems arising from work carried out by the installers, you should contact the installer concerned.

We strongly advise that you arrange for your installer to call the day after scheduled delivery at the earliest, since we are unable to guarantee a delivery time of day.

Recycling of electrical and electronic equipment

Since 1 July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.

Electrical and Electronic Equipment is one of the fastest growing waste streams in the UK, increasing by at least 5% each year. The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now reaching full capacity. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.

As retailers of electrical and electronic products, both John Lewis and Waitrose fully support this regulation, and we have joined together with some of the UK’s leading electrical retailers to create and fund a new body - the Distributor Take-Back (DTS) scheme - which is helping to develop a new UK recycling network for waste electrical products. Over the next three years, the scheme will make available more than £10 million to establish and upgrade recycling facilities across the UK, so that customers can conveniently recycle old electrical appliances.

To find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.

Our buyers are also aware of how this legislation impacts the products they select, and all our own-brand products which fall under the WEEE regulations are clearly identifiable with a crossed out wheelie-bin symbol. As a producer of own-brand electrical products, we are also members (based on our market share in 2006) of a producer compliance scheme which will take responsibility for recycling waste electrical and electronic products.

• When will my products be delivered?
• Do you have a disposal and installation service?
• Do you deliver or send products outside the United Kingdom?
• Do we deliver to your address?
• Are there any places where delivery might take longer?
• What if I'm not in when you deliver?

Can’t wait for delivery? Why not try our FREE Deliver to Shop for Collection service?

Simply order today, and collect tomorrow from your chosen branch.

Please note that this service is not available for all items we sell, so do check individual product pages for details.

We’re unable to accept orders that include both items for collection from one of our shops and items for delivery. In these cases, please place two separate orders – one for collection and one for delivery.

1. Place and pay for your order online

Orders placed before 7pm		Available for collection at your chosen branch after 2pm the following day (excluding bank holidays).
Orders placed after 7pm		Available for collection after 2pm the day after tomorrow (excluding bank holidays) i.e. an order placed on Monday at 7pm will not be available for collection until Wednesday 2pm.

2. Pick up your items from the Customer Collection Point of your chosen shop.

Maps and opening times for the available Collection Points are shown below, the details for your chosen shop will appear on your receipt.

Please bring a print out of your order receipt or order confirmation email when you go to collect your items, as proof of purchase. In addition, please bring proof of ID, either a photo ID or payment card.

Someone else can collect your order. To prevent fraud we require the person you have nominated to present a note confirming the arrangement, their ID as well as your ID along with proof of purchase.

Please Note: Deliver to Shop for Collection guarantees your order will be in stock at your chosen store, as we will dispatch it overnight.

Your order will be available for collection for 7 days. If you are unable to collect it within 7 days, please contact us on 08456 049049

You can return your items for any reason, free of charge, up to 28 days after collection. Further information can be found in the Customer Services section of our website and the dispatch note included with your order.