Our shops

Customer Service Representative

Welcome to John Lewis Customer Services

Find answers to frequently asked questions and information about shopping at John Lewis

Need to speak to us?

08456 049 049

Frequently asked questions

How do I track my order?

When will my products be delivered?

How do I return products?

How do I change my account information?

How do I contact
John Lewis?

How do I report a lower price elsewhere?

  

Essential information

•  Getting started
•  Out of stocks
•  Using Search
•  Payment options
•  Placing your order
•  VAT receipts and refunds
•  Contact us
•  Complaints process
•  Our mobile website
•  Terms and conditions
•  Ratings & Reviews terms & conditions
•  Question & Answer service terms & conditions
 

Shopping with Us

•  Buying Guides
•  Shop services index
•  Guarantees, service plans and helplines
•  Prices at John Lewis
•  Gift vouchers
•  Promotion codes and discounts
•  Swatches service
 

Order and Returns Information

•  Change or cancel an order
•  Track your order
•  Your purchase history
•  Missing, incomplete or damaged orders
•  Returns procedure
•  Refund policy
         

Delivery

•  Charges and options
•  Deliveries to multiple addresses
•  Click & collect
•  Express delivery
•  International delivery
•  International delivery terms & conditions
•  Installation, disposal and recycling
•  Delivery FAQs
 

Security and Privacy

•  Forgotten password
•  Privacy promise
•  Your security
•  Cookies
•  Update your details
 

More About Us

•  Our recent awards
•  The John Lewis Partnership
•  Corporate Social Responsibility
•  Solutions for business

Your viewed items

< Previous | Next >
clear item
Show information Swan STM100 Teasmade
£59.95 Free 2 year guarantee 20 reviews

Customer Service

Here to help

Our shops

About us

Our other websites

John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England. Company registration number: 233462. VAT no: GB232457280
Copyright © John Lewis Partnership 2001-2012