Our shops

  
Customer Service Representative

Welcome to John Lewis Customer Service pages

Frequently asked questions

Where is my order?

What is your returns policy?

When will my products be delivered?

Why aren't all items in John Lewis shops available to buy online?

How do I contact John Lewis?

How do I get to the wedding and gift list?

  

New Customers

•  Accessibility
•  Getting started
•  Using Search
•  Payment options
•  Placing your order
 

Shopping with Us

•  Buying Guides
•  Shop services index
•  Guarantees, warranties and helplines
•  Prices at John Lewis
•  Swatches service
 

Order and Returns Information

•  Change or cancel an order
•  Track your order
•  Your purchase history
•  Returns procedure
•  Refund policy
         

Delivery

•  Free standard delivery offer
•  Charges and options
•  Deliveries to multiple addresses
•  Disposal and recycling
•  Delivery FAQs
 

Gift Vouchers & promotional discounts

•  Buying gift vouchers
•  Using gift vouchers online
•  Promotional discounts
 

Security and Privacy

•  Forgotten password
•  Privacy promise
•  Security policy
•  Update your details
         

Solutions for Business

•  Gift vouchers
•  Waitrose Wine
•  Place an order
 

More About Us

•  UK's favourite retailer
•  About the John Lewis Partnership
•  Contact johnlewis.com
•  Contact our shops
•  John Lewis Corporate Social Responsibility
 

Terms and conditions

•  Click here to see our website terms and conditions
 
Copyright © John Lewis Partnership 2001-2008
John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England.
Company registration number: 233462. VAT no: GB232457280