Our shops

Customer Service Representative

Welcome to John Lewis Customer Service pages

Frequently asked questions

Where is my order?

What is your returns policy?

How do I get to the wedding and gift list?

When will my products be delivered?

Why aren't all items in John Lewis shops available to buy online?

How do I contact John Lewis?

What do we mean by Clearance?

What do the VAT changes mean?

  

New Customers

•  Accessibility
•  Getting started
•  Using Search
•  Payment options
•  Placing your order
 

Shopping with Us

•  Buying Guides
•  Shop services index
•  Guarantees, warranties and helplines
•  Prices at John Lewis
•  Swatches service
 

Order and Returns Information

•  Change or cancel an order
•  Track your order
•  Your purchase history
•  Returns procedure
•  Refund policy
         

Delivery

•  Charges and options
•  Deliveries to multiple addresses
•  Disposal and recycling
•  Deliver to shop, for collection
•  Delivery FAQs
 

Gift Vouchers & promotional discounts

•  Buying gift vouchers
•  Using gift vouchers online
•  Promotional discounts
 

Security and Privacy

•  Forgotten password
•  Privacy promise
•  Security policy
•  Update your details
         

Solutions for Business

•  Gift vouchers
•  Waitrose Wine
•  Place an order
 

More About Us

•  UK's favourite retailer
•  About the John Lewis Partnership
•  Contact johnlewis.com
•  Contact our shops
•  John Lewis Corporate Social Responsibility
 

Terms and conditions

•  Click here to see our website terms and conditions

Copyright © John Lewis Partnership 2001-2009

John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England.
Company registration number: 233462. VAT no: GB232457280