Rated 3.9 out of 5 by 30
Rated 3 out of 5 by EAnneE Frustrated
I bought this coffee machine because I love Lavazza coffee. The machine does make great coffee but after 11 months it presented with what appears to be a common problem; the spikes were not piercing the pod and coffee was flowing into the drip tray and onto the kitchen bench. I returned it to John Lewis who sent it away to be fixed under guarantee. Now, 6 months later it has happened again. I'm not sure that I can be bothered carrying it into town to take it to be repaired again. I'm thinking about buying a different machine but I will miss the lovely Lavazza coffee.
I would also say that when I took it to back to John Lewis in Edinburgh the assistant that I dealt with was less than helpful.
03 April 2015
Rated 4 out of 5 by Expresso59 Makes great coffee
Yes, this machine delivers excellent coffee with no bitterness as you would expect from Lavazza and we have tried most of the capsules in the strength range. Trouble is both my wife and I are drinking more espresso than ever!
Cerris at the Solihull John Lewis store proved to be very helpful, knowledgable and patient and with so many other machines on offer and huge price differences, we found this machine just right for our kitchen.
Would have rated one star more but had to change the machine under warranty for another brand new one.
28 March 2015
Rated 2 out of 5 by Swm6644 How robust should a machine be
I brought one of these just over a year ago as a replacement for my Gaggia machine which had failed (only needs a new switch) after 9 years of faithfull service. The machine looks great and makes a very good cup of coffee and up until a few weeks ago I was pleased I had purchased it. It had developed a fault where it would not pierce the pod, a quick search on google showed that others had had similar problems. I took it back to the Milton Keynes shop who have sent it off for a repair. Phoned tonight and was told that it can take upto 28 days to get sorted, I was asked if I was told this and I certainly was not. So to say the least I am not best pleased that it has failed so quickly and it does not fill me with confidence.
17 February 2015
Rated 1 out of 5 by Hels29 Not fit for purpose
We have had coffee machines at home for the last 10 years, this looked a compact machine & quite stylish. From the moment we got it home we had issues & rrealised it was rubbish The frother nozzle is so pathetic it drops off constantly in the middle of trying to froth the milk. You end up trying to fish it out of the hot milk, re-attach - not easy when hot- & try again. It was so bad we stopped using the frother. Also we descaled our previous machines once a month & had one machine trouble free for 5 years- this machine scaled up within one week We have now gone for a more expensive machine (different make altogether) which is brilliant and has no issues- I would not ever buy thismachinevor any Iin the range - it is a false economy & definitely worth investing more. This machine is not fit for purpose.
09 February 2015
Rated 5 out of 5 by buggsy1966 lavenza aeg coffee machine
Excellent product dose exactly what it says and is great value love my coffee
27 January 2015
Rated 4 out of 5 by S111 Great product
Very easy to use coffee machine, with the benefit of great tasting Lavazza coffee. Took a couple of attempts to get the milk right for Latte's and capuccino's.
27 January 2015
Rated 5 out of 5 by Flossy00 Fantastic Coffee Machine
We researched coffee machines for ages before opting for this machine & so far we are thrilled with our purchase.
The coffee pods are easily found in most supermarkets & it came with a box of the various types for you to try to find your favourite.
Because of the separate steamer arm you can create the drinks you want in the proportions you require, and it has produced great froth. You will need to buy a jug & I found a milk thermometer useful to get to know when the correct temp had been achieved.
Kids are loving a hot choc made using extra milk I heat when I am having a coffee. (They don't do hot choc capsules)
Had no problems with quality of the machine & would happily recommend.
05 January 2015
Rated 2 out of 5 by BTEE1 Disappointed
I purchased this coffee machine in August 2012.. The design is attractive and it makes excellent coffee. However, my particular machine suffered from two faults and is now unusable. After twelve months the machine was producing huge amounts of waste water and metallic traces could be seen in the water after any use of the milk frothing pipe. This was repaired under warranty. After two years and four months the piston that pierces the coffee pods with spikes broke completely at the pod end and the machine is out of warranty. I have had to buy a replacement machine. Good looks, good coffee but based on my experience I don't recommend this machine.
05 February 2015