Rated 1 out of 5 by Baz134 LPG customers be warned
We are very pleased with the product purchased, the cashback process was efficient and the actual installation was handled very well.
Sadly, we were very disappointed with the service (or should I say lack of service) provided by John Lewis.com. If you have an issue, they are unable to call you back, email you, or communicate with their other call centres. Be warned this is not John Lewis as we know it; this experience has severely dented their reputation in our eyes.
We purchased this hob from John Lewis because it was LPG adaptable and John Lewis provided an installation service. The order was placed on the 9th Dec 2014 and the product was not installed until the 28 Jan 2015
The fitters arrived only to inform us that they could not install the hob as they were not qualified to work with LPG. We subsequently discovered that they only had one qualified LPG fitter.
We contacted customer service who were very good at apologizing but actually offered very little help or service, we were simply offered an instillation date for 3 weeks later. On insisting to speak to a manager, this person agreed to look into the situation and get back to us; she never did! Still with no installation date agreed, yet another call had to be made to the call centre only to be told that there were three calls centres and they were unable (or is that unwilling) to put us through to the centre where this manager worked.
On the morning of the newly scheduled installation we were informed, yet again, that they could not install as they didn’t have a qualified fitter available until the following day. After several angry phone calls the engineer was finally sent from Kent to do the installation (this engineer was excellent and the one person in the process who understands what good communication and customer service means).
08 February 2015
Rated 4 out of 5 by Lilyliz Well Made
The good points:- Very solid cast pan supports.Burners and brushed surface easily cleaned. Overall a robust hob which I think will last well.
Cons:- small pans have to be placed very carefully otherwise they are likely to wobble or worse.
Ignition is irritating, button has to be kept depressed many seconds after ignition and even then sometimes goes out as soon as finger lifted. Continuous clicking sound annoying, especially when burner appears to be lit.
07 February 2015
Rated 5 out of 5 by Puddleduck1 Very pleased
This hob was chosen after a lot of research/looking at others and we're very pleased. It's got a lovely finish, it's easy to use and We like that the dials are on one side rather than across the front. Sturdy and well built, a good quality product. jL ordering service as always quick and efficicient.
14 December 2014
Rated 4 out of 5 by Spacious Good solid hob
Good solid hob. Easy to fit. Works well and looks the part for its low mid range price.
19 May 2014
Rated 5 out of 5 by Ros12 simple and smart
I bought this gas hob for my new kitchen replacing an old free standing cooker. It is very easy to clean, simple lines and looks very smart in the kitchen.
The picture shows no more than the style, but it is much nicer and being stainless steel, is very modern.
02 January 2014
Rated 4 out of 5 by Cassandra2 Sturdy and simple
Simple, sturdy design.
Flame safety device is excellent.
Pan supports are cast iron which makes them heavier to handle than enamelled supports. Tops of burners knock off very easily which can be irritating.
Hob supports are quite high which I think is ugly and makes it harder to lift heavy pans on/off. But this seems to be same for all new hobs so I wonder if this is to do with new flame safety devices?
My old Bosch hob had much lower height which was easier to use and looked far better
12 August 2013
Rated 5 out of 5 by carbo12 Great product and great service
This is a great Gas Hob and well worth the money spent on it. The delivery and service from JL, as always, was outstanding!
07 January 2013
Rated 5 out of 5 by drif70 Bosch gas hob
Very pleased with the quality of the hob. It is very solidly made. Good value for money
13 December 2012