Breville VKJ628 Crystal Clear Jug Kettle, Glass/Stainless Steel
I bought this about a month ago. Unfortunately I did not keep the receipt. The lid broke at the end of the first week. It should be no stars at all because I can't use it.
06 October 2014
Having had a previous Breville clear kettle that I managed to break whilst cleaning we replaced it with this model. First impressions were good and it looks excellent. However apparently like many other owners after a small number of weeks the lid refused to open. Great service from John Lewis and another one was provided without any hesitation - however this one also failed in the same way within weeks. It is on its way back to John Lewis as I type!
29 September 2014
Great Looks, poor performance!
I had a beautiful glass kettle that worked perfectly for about 3 years, but it went wrong and that model is no longer in production, so I looked for another glass kettle. I loved the look of this Breville kettle, and it worked perfectly for 3 weeks. Then the lid opening mechanism failed, inasmuch as the lid would not open, after opening normally with a very light touch of the thumb. My husband then pressed the lid-opening mechanism down slightly more firmly but this made it worse because then the lid flew open and the lid-opening button stayed down and would not come up. Then the lid would not go down again! Thank goodness I bought this kettle at John Lewis because their customer service is brilliant. They sent a new kettle straight away but this one only worked for about a week before the lid malfunctioned in a slightly different way: the lid starting sticking down intermittently so we started filling it through the spout, which is difficult as the spout is very small, but at least it meant we could get water into the kettle and continue using it. Then the lid suddenly flew open whilst the kettle was boiling and stayed open, while the kettle would not STOP boiling. If I had not been watching it, I suspect it could have boiled dry and might become dangerous. Such a shame, as it looks so beautiful, boils so quickly, and the blue light is a stunning feature. John Lewis gave a full refund so now I am looking for a different brand of kettle.
18 September 2014
Don't bother buying.....
Really liked the look of this kettle, really pleased with it when we first got it...........roll o a couple of months & it's the worst kettle I have EVER bought!!!!! Do not waste your money. We have to wrestle with it to open which is very dangerous when just boiled. I want to get my daughters to start using the kettle, but it's not safe!!! Do not waste your money :(((((
20 August 2014
Lid sticks closed
Loved this kettle for the first 4 weeks, looks great with the blue light when boiling but the lid started to stick after only 4 weeks. I now have to manually wrestle to open it, which isn't easy if recently boiled as the lid gets hot.
I would return it but can't find the receipt :(
27 July 2014
I like this kettle a lot, I have never had a glass one before. It heats up quite quickly and has a blue light when heating which looks quite effective.
22 July 2014
I bought one of these kettles to replace another Breville kettle we had for years with no problems.
The new one fell apart and leaked dangerously so contacted John Lewis for a replacement, excellent service and second kettle arrived. Sadly that one is now leaking so will return for different brand, so disappointed with quality and it's such a faff having to contact JL again only this time they want more details which I probably don't have as it's a replacement. Sigh.....
11 July 2014
Lovely and Useful
Can't be faulted. Great kettle and looks nice. Five stars
17 June 2014