Breville VKJ628 Crystal Clear Jug Kettle, Glass/Stainless Steel
We chose this kettle because it is a good size and looks attractive on the worktop. As I'm left handed, having the water level gauge on both sides is useful.
16 December 2014
Faulty lid design
Yep, same as other reviewers, the lid sticks closed . This seems to be because condensation from the boiling water gets into the mechanism inside the lid (who would have thought it ?). To get it to open you have to repeatedly and sharply jab at the open button.
This was a replacement for my original purchase that developed the same fault after about a month. This one is going back too.
I've noticed too that if you lift the kettle off its stand just as it boils but before it has switched off, and then empty it, into a saucepan, say, if you put it back on its stand it will still be on and will trigger the safety cut out.
Maybe I'll go back to my cheap and ugly old Tesco kettle that worked perfectly for years.
16 December 2014
Hate this kettle
I bought this because I liked the look of it. I have had it just over a week and am putting it in the cupboard as a spare and buying something else. If you empty the kettle too much the auomatic safety feature kicks in and locks the lid and refuses to start. You have to try and get some water in the small spout to get it to cool down and start again. I have tried judging how much to leave in but misjudged it several times.
What a pain!
26 November 2014
Badly designed product
Purchased this kettle from John Lewis in Kingston. After the first use the product leaked from the base of the kettle. Returned the kettle back to the store. I mentioned the kettles fault to the sales assistant, who did not even apologise to me. Terrible kettle and even worse customer service.
29 October 2014
I bought this about a month ago. Unfortunately I did not keep the receipt. The lid broke at the end of the first week. It should be no stars at all because I can't use it.
06 October 2014
Having had a previous Breville clear kettle that I managed to break whilst cleaning we replaced it with this model. First impressions were good and it looks excellent. However apparently like many other owners after a small number of weeks the lid refused to open. Great service from John Lewis and another one was provided without any hesitation - however this one also failed in the same way within weeks. It is on its way back to John Lewis as I type!
29 September 2014
Great Looks, poor performance!
I had a beautiful glass kettle that worked perfectly for about 3 years, but it went wrong and that model is no longer in production, so I looked for another glass kettle. I loved the look of this Breville kettle, and it worked perfectly for 3 weeks. Then the lid opening mechanism failed, inasmuch as the lid would not open, after opening normally with a very light touch of the thumb. My husband then pressed the lid-opening mechanism down slightly more firmly but this made it worse because then the lid flew open and the lid-opening button stayed down and would not come up. Then the lid would not go down again! Thank goodness I bought this kettle at John Lewis because their customer service is brilliant. They sent a new kettle straight away but this one only worked for about a week before the lid malfunctioned in a slightly different way: the lid starting sticking down intermittently so we started filling it through the spout, which is difficult as the spout is very small, but at least it meant we could get water into the kettle and continue using it. Then the lid suddenly flew open whilst the kettle was boiling and stayed open, while the kettle would not STOP boiling. If I had not been watching it, I suspect it could have boiled dry and might become dangerous. Such a shame, as it looks so beautiful, boils so quickly, and the blue light is a stunning feature. John Lewis gave a full refund so now I am looking for a different brand of kettle.
18 September 2014
Don't bother buying.....
Really liked the look of this kettle, really pleased with it when we first got it...........roll o a couple of months & it's the worst kettle I have EVER bought!!!!! Do not waste your money. We have to wrestle with it to open which is very dangerous when just boiled. I want to get my daughters to start using the kettle, but it's not safe!!! Do not waste your money :(((((
20 August 2014