BT 4500 Big Button Digital Cordless Telephone and Answering Machine with Nuisance Call Control, Twin DECT

Product information

The BT 4500 Big Button Telephone is a practical solution designed to aid sight, hearing and dexterity impaired people. It features large, responsive buttons to make dialling, a large 1.8" full graphic display to make reading the screen easy and has been tested to provide clearer sound. It is also compatible with hearing aids, so you'll be able to comfortably hear calls through your hearing aid.

Key Features:

  • Call Control allows you to choose which calls you answer and which calls are sent straight to the answer machine. For example, you can block all International and Withheld numbers, cutting out a large proportion of unwanted sales calls. You can also block up to 10 specific numbers to stop any particular nuisances from contacting you too.

  • A 'Do not disturb' function prevents your phone from ringing or lighting up in times when you need some peace and quiet.

  • Visual Voicemail will give you a list of who's called you and allow you to choose which voicemail message you want to listen to first, so you can prioritise the most important messages.

  • The large 1.8" full graphic display enables you to instantly view how many voice messages, missed calls or text messages you have, and makes it easy for you to find the number you want from your phonebook. A blue backlight makes it easy to read, even at night.

  • A hands-free speaker mean you can share a conversation with other people in the room or use your hands for something else as you talk.

Please Note: In order to use Call Control, text messaging and visual voicemail features you must be subscribed to a Caller Display Service from your network provider. Charge may apply.

Answering machine
Caller ID display Information See name and number of who's calling (there may be a charge for this service)
Caller memory Information Stores popular numbers so you can retrieve them easily
100 name and number directory
Base Station: H53 x W110 x D172mm. Handset: H180 x W61.3 x D40.2mm. Charger: H43 x W93.1 x D100mm.
1.8" LCD display
Eligible for International Delivery
GAP compatible Information Use more than one phone from the same base station: e.g. have one phone in the hallway, another in the bedroom
Last number redials Information Lists the previous numbers so you can redial them very quickly
Maximum range Information How far away from its base the phone will pick up a signal (normally 300m outdoors)
Maximum Standby Time Information The time the phone can be left off the charger (when not in use) before needing a recharge
160 hours
Maximum Talk Time Information How long you can use the cordless phone for, once it’s been fully charged
13 hours
Message Recording Time Information How many minutes' worth of messages can be recorded
60 mins.
Model name / number
BT 4500 Twin
Phone set
Ringtones Information Choice of ringtones: polyphonic tones have a greater range of tone for better sound quality; with MP3 ringtones you can use music as a ringtone, such as a favourite song
10 polyphonic and 5 standard
SMS capable Information Send text messages from your phone to another SMS-capable phone
Wall Mountable
Base Station: 202g. Handset: 142g. Charger: 74g.


Click & collect

Free Click & collect from John Lewis or Waitrose shops for collection Sunday from 2pm
355 participating John Lewis and Waitrose shops

Standard delivery in 5 working days


Next, named or Saturday UK delivery


Next/named day UK delivery pre-10.30am


International delivery not available


We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.


Find out more about returning products

Q & As

BT 4500 Big Button Digital Cordless Telephone and Answering Machine with Nuisance Call Control, Twin DECT 4 5 10 10
good phone Clear display especially to see who's calling. Easy to set up. Large buttons good, but the downside of the above is a handset that is a bit clunky compared to a mobile or standard display/buttons. 17 December 2014
Excellent value We got these phones for our 94 year old Nan, who was very worried she would not be able to use them. But she found them very easy to use and no longer has to get up to answer the phone. We also felt they were excellent value for money. 09 December 2014
Big Button Telephones Excellent product for those having problems with their sight. I brought this item which included the second phone for an elderly relative and it was very competitively priced - in fact John Lewis was the cheapest retailer at the time and it was delivered to my local Waitrose for collection. Excellent service and excellent product. 01 October 2014
Excellent Phone for the price! Bought this to replace two previous sets of Panasonic non-dect phones which were rubbish and sounded weak! These are brilliant! big buttons, loud tones, great contour for holding and the sound is excellent. Well pleased! so much so that I am thinking of even replacing them over an expensive Siemens DECT phone which were 3 times the price. 02 September 2014
Very dissapointing - poor sound quality I ordered online and returned the first set of phones to the shop because of poor quality sound - lots of crackling and white noise, sounded like it was raining. I persisted because they looked nice and the chunky feel was easy to hold, but I had exactly the same problem with sound quality with the replacement set. These are going back tomorrow and I will be buying a different brand. 25 August 2014
Not great We bought this to serve a second line and wanted something which looked different to our existing phones, which are very good (Panasonic KX-TG6824 Digital Telephone and Answering Machine, Quad DECT) It's not what I hoped for. Major irritation: strange amplification effects and crackly sounds. I can understand why one hard-of-hearing reviewer gave it only 1 star. Minor irritation: Loses time and date settings whenever there is a power cut Plus points: Clear interface and fairly intuitive user interface. 12 August 2014
Good Product! Brought these for my elderly parents who are getting on well with them. Especially useful is the block on nuiscence calls for them! Set up was very easy. 27 May 2014
Big button phone easy to use This phone is very good value and well designed. The keypad is clear, and the handsets are comfortable to use. Entered numbers in one are automatically stored on the other. Display shows when calls are missed. 27 May 2014
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Additional services

  • 2 year guarantee included

More than 10 in stock