Click & collect with Collect+

Your local option

Collect+ is a chargeable service we offer in addition to our Click & collect service from John Lewis and selected Waitrose shops. We hope you'll find it especially convenient if you like to shop online with us, but find that home delivery or Click & collect from a John Lewis or Waitrose shop aren't always the right options for you.

Collect+ is a network of over 5500 local neighbourhood shops. We'll offer you your nearest collection points in checkout.

The service costs just £3.50 regardless of the size of your order. It's really simple to use, and we'll contact you via email or your mobile phone to keep you in touch with what's happening

Here's how it works:

Step 1

Select Click & collect at checkout
and choose your local Collect+ shop from the list or map provided

Step 2

When your order is ready to pick up Collect+ will send you a unique collection barcode to your email and phone (if you provided your mobile number). The shop will hold your parcel for 7 days before returning it to John Lewis

Step 3

Go to your selected Collect+ shop
Take the bar code, the card you used to pay and proof of ID with you. Show the unique bar code to the shopkeeper to identify your parcel, and sign for it.