Ratings & reviews

Your opinion matters
Your opinion matters

You’ve told us that reviews are important to you, and they’re important to us too. 

We value your opinions and would encourage you to write honest reviews on products you’ve bought from us and used.

Your contribution helps us improve the products we make and stock, and our buying teams pay attention to your reviews, so they can help with and resolve any issues you identify.

How to write a review

Log in to your account

Find the product you want to review

Click on
'Write a review'

Rate your product

  • Focus precisely on the product you’re reviewing, rather than the service provided
  • Tell us what features or benefits you liked, or what could have worked better
  • To protect your privacy, please don’t post any personal information about yourself or anyone else

All reviews are subject to moderation. Your review must focus on the specific product and not on competitors, the John Lewis business, or your customer service experience. We won't publish reviews containing profanities, personal insults or personal information. If you have any issues concerning customer service, to help with your enquiry and speed up resolution, please contact us using one of our services outlined here.

Review for a chance to win a £100 gift card

We don’t pay for reviews, and all reviews published go through fraud detection technology - but as a thank you to our customers, each month 5 lucky reviewers will win a John Lewis gift card loaded with £100.

We’ll contact you by email if you’re a winner.

Types of reviews

  • From our customers - the majority of reviews on johnlewis.com are written by our customers, and help us improve products
  • From our staff - Partners employed by the John Lewis Partnership who purchased a product for their personal use are able to leave an honest and unbiased review on the product they purchased. These reviews are ‘badged’ with a special logo to show you that a Partner has posted this review
  • From our brands - to help you make your purchase decision and provide confidence while shopping on our site, we also show reviews which come from partners’ websites. These are always tagged with our partner logo, for example Dyson or LG
  • From the my John Lewis Review Panel - selected my John Lewis members are given the opportunity to test and review products which we sell on johnlewis.com

Authenticity and impartiality

To ensure authenticity and impartiality, reviews on johnlewis.com are moderated not by us but by our 3rd party supplier.

This logo is the Bazaarvoice Authentic Reviews Trust Mark, which is a symbol of our dedication to authentic consumer feedback regarding its products and services. The Trust Mark is also a signal that the review content is safeguarded – by a neutral 3rd party – with sophisticated fraud detection technology and industry-leading best practices.