Export facilities from John Lewis shops

Goods exported or carried personally out of the country may qualify for a tax refund

Our Export departments offer a full range of export facilities, and our Partners have considerable expertise in sending consignments all over the world. We'll provide a shipping agent if you wish, and deal with the necessary paperwork, as well as process VAT refunds where appropriate.

Tax free shopping

Our tax-free shopping service allows customers from outside the European Union (EU) to claim back the Value Added Tax (VAT) on purchases from JohN Lewis. 

Who can buy tax-free?

Overseas buyers whose domicile or habitual residence is outside the European Union, and intend to leave for a destination outside the EU within 3 months, or UK residents who send goods to friends and family living outside the EU.

What do I save?

Non-EU customers may reclaim the Value Added Tax (VAT) included in the purchase price, less an administrative charge.  

Does VAT apply to all goods?

A VAT refund will be given on all merchandise except books, most food, and children`s clothes and shoes which are VAT-free, and therefore not eligible. 

What restrictions are there?

You must spend £75 or more in any John Lewis shop and travel to a country outside the European Union within 3 months of the first purchase date.

How do I claim my refund?

Having completed your shopping, obtain a tax free shopping form from our Export department. You will need to show your receipts and passport. The procedure for obtaining a VAT refund will then be explained to you.

How is my refund paid?

A cash refund is obtainable from the 'Cash Refund Service' desk situated at most UK airports, or, if you prefer, we can arrange to credit your American Express, Diners Club, JCB (Japanese Credit Bureau), MasterCard, Visa or partnership card / John Lewis account. Alternatively, a cheque in any major currency will be sent to you or someone you nominate.

More information

Contact your nearest John Lewis
Find your nearest John Lewis

Email the Export department, John Lewis Oxford Street 

Find out more about International delivery from johnlewis.com