What to expect when we install your new kitchen
The thought of having a new kitchen fitted is very exciting but can be a bit daunting. There are so many things to think about, and so many choices to make. We hope that by the time you've read this, we'll have answered some of the questions you had and quashed some of the fear!!
So where do you start? You could start by taking a look here for ideas, and then visiting one of our shops to have a look at the kitchens we have on display. One of our colleagues will spend some time with you going through the different ranges of kitchens and worktops we supply. We'll ask you some questions to establish what look you're hoping for, and how your kitchen is used.
We'll make an appointment for one of our planners to come out to you to measure your kitchen and discuss your requirements. They'll be able to guide you in the right direction and suggest the best way to utilise the space you have. We ask you to pay £50 for the service, which is refundable against your kitchen order.
Following this visit, the planner will present you with an estimate for you kitchen. This is usually done in-store so we can show samples of chosen products. If you accept this, we'll go ahead and place an order. At this stage, you'll need to pay a 20% non refundable deposit.
Once your kitchen has been ordered, if you've arranged for us to fit it, we'll contact you to book a suitable fitting date. We'll write to you confirming who your fitter will be, when the kitchen will be delivered, and the installation will take place. We'll also include all the guarantees of the products you've purchased. The fitting date will be between 4 and 8 weeks from the order date, depending on the range you've chosen.
Approximately 3 weeks prior to the fit date, the fitter will contact you to arrange a survey of your kitchen, to check the measurements and assess your existing plumbing and electrical wiring. This is also an ideal opportunity to ask the fitter any questions you may have.
Two weeks before the installation of your kitchen, we we'll contact you and ask you to pay the remaining balance.
The units will be delivered to you the week before the fitting begins. You'll need to make plenty of room, as the kitchen will be delivered to you assembled. Don't forget your appliances and worktops will be delivered as well! The units will need to be stored away from any damp, either inside or in a dry garage.
When the fitter starts, usually his first job will be to remove your old kitchen. Once this is dismantled, work can start on fitting your new kitchen. We'll arrange for all rubbish and packaging to be removed during the week of the fitting.
Fitting a kitchen is complex, and it may be necessary to temporarily disconnect services such as gas, water and electricity. Ideally you'll have an accessible adjacent room so that you can make a drink or something to eat. We aim to fit your new kitchen within a week, although this is dependent on the size and complexity of the project. You'll usually have a working kitchen at the end of the first week though, which will allow you to perform basic cooking tasks and use your sink in the usual way.