What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At johnlewis.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on johnlewis.com, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings in the Managing Cookies section on this page.

At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our cookies policy

To make full use of the online shopping and personalised features on johnlewis.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from johnlewis.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies on the next tab.

Cookie name Cookie purpose
AdTrack, Affiliate, TD cookies These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective, and enable us to reward some external websites for directing you to us.
AJAXA cookie We use this to determine if your web browser supports some of the features of our checkout that make it quicker and easier to complete your purchase.
ASP.NET_SessionId cookie This cookie allows our web servers to respond to your actions on the website such as "Add to basket" or browsing the website. The website wouldn't work for you without it.
atgPlatoStop This cookie enables the Request a call function on the website.
BasketXML and CookieID cookies The items that are in your shopping basket on the website are stored in this cookie. Your shopping basket wouldn't work without it.
comparisonArea cookie This cookie enables the use of the "Comparison" tool on the website, and is used to remember which products you've selected to compare.
DYN_USER_CONFIRM, DYN_USER_ID The purpose of this cookie is to store User profile information so that you can log in automatically and we can detect when you're returning to the site, associating you with your existing account.
Eid cookie This cookie helps us recognise you so we can display a welcome message, and provides security when you're logged in.
fromAd cookie We use this to determine if you arrived at johnlewis.com by clicking on an advertising link, and allows us to reward some external websites for directing visitors to us.
fs_nocache_guid This cookie enables the Request a call function on the website.
JL_SESSION_CONFIRM The cookie is used to ensure your security on the site during your visit.
JSESSIONID This cookie remembers details of what you've looked at as you move around the website.
JSE We use this cookie to remember if you have JavaScript enabled on your web browser. Without it the website can't do things like display videos, so we hide this content if JavaScript is disabled.
MeteredSwatches and MeteredSwatchesASP cookies If you order sample swatches of our metered fabrics, we use this cookie to store your selection of swatches.
mt.cookies We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.
M2MPageType and M2MProductTypePage cookies When you order any of our made-to-measure products (such as blinds and curtains), we use these cookies to build your product according to your spec, and to store the details you enter for them.
NSC_bqq_p_tztu2_qspkfdu4_dpnefgbvmu, NSC_JObxkerceieho3xejpc3o2b1poanzdu, NSC_tztu2.qspkfdu4.dpn-qfstjtu These cookies are used for performance purposes, to keep track of the server John Lewis have directedyou to for the duration of your browser session and so help balance server loads.
_pk_id.13.a24b, _pk_ref.13.a24b, identitytoken cookies These cookies are used to make our "Frequently Asked Questions" service work. This helps us answer common customer questions, and provide you with a better level of service by helping us show the most popular questions
_q_country cookie This cookie is used to serve specific feedback for collection in specific languages.
qbef, _qsst, _qst, _qubitTracker cookies, _qPageNum_johnlewis, _qPageNum_johnlewis_dev, _qsst_s, _qst_s, qtag_81707 cookies, These cookies enable the function of analytics software supplied by our business partner Qubit. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can only be seen by the relevant teams at John Lewis and Qubit, and never shows any confidential information.
rrSessionId, m, n, uc cookies We use these cookies to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed on johnlewis.com.
RVI cookie This cookie stores the products you viewed, and we use it to display the "Your viewed items" panel at the foot of the page.
s_campaignm, s_cc, ev-10, s_ev41, s_ev42, s_ev46, s_intcamp, s_kenid, s_kwcid, s_ppv, s_prop6, s_sq, s_v40_persist, s_vi, c_m cookies These cookies enable the function of our SiteCatalyst analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies can only be seen by the relevant teams at John Lewis and Adobe and never shows any confidential information.
tmdts This cookie helps us to present you with product recommendations we think may be of interest to you.
_utma, _utmz These cookies enable the function of Google Analytics. Software. Like SiteCatalyst, this software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the relevant teams at John Lewis and Google and never shows any confidential information.
controlGroup A randomly assigned value to help us remember you
recentlyViewedItems Stores your recently viewed products
recentlyViewedCategories Stores your recently viewed categories
recentlyViewedBrands Stores your recently viewed brands
customerStatus Tells us whether you’re a first time or returning customer
_q_geo Stores your location using Country, IP address, longitude and latitude values

Flash cookies (or Local Shared Objects)

On johnlewis.com we display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind though, that if you disable Flash cookies for johnlewis.com you'll unable to access certain types of content on the site, such as videos.

johnlewis.com 'share' tools

If you take the opportunity to 'share' johnlewis.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

Please note that we're not responsible for the content of external websites.

Third party cookies

When you visit johnlewis.com you may notice some cookies that aren't related to John Lewis. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on johnlewis.com include:

Partner name What their cookies are used for
ATG Click to Call We have a "Request a call" function that allows you to request a call from our customer services team if you have a question you want to speak to an adviser about. The technology that makes this possible uses cookies, but no confidential information is stored in them.
Criteo Criteo uses cookies to create adaptive, personalized banners that display relevant offers (such as recommendations of products that you might be interested in) when you visit other selected websites. To learn more about these cookies, please see our guide to banner advertising on the last tab.
eDigitalResearch In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.
New Relic This cookie is used to monitor website performance and customer experience to inform improvements to our website.
SessionCam SessionCam is a service developed and operated by ServiceTick Ltd which provides session replays, advanced website heat maps, conversion funnels and form analytics to help us make our website more usable for you.
TagMan

Addvantage Media
AOL Advertising
Appnexus
Audience Science
Auto Trader
Bouncefireonce
Channel 4
Channel 5 TV
Creative Syndicator Ltd
Doubleclick (Google)
Facebook
Guardian
Gumtree
MarkMonitor
News Quest Digital
OpenX
Pubmatic
Qsoft Consulting
Rubicon Project
Smart Ad Server
Switch Concepts
Teller AS
The AA
Tone Media
Travora Media
ValueClick Media
Sometimes we'll advertise on 3rd party websites. TagMan cookies are used to help us and our advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.

Examples of these advertisers include Google (including Google-owned DoubleClick for paid advertising on Google.com), Affiliate Window and Kenshoo.

TagMan provide a global Opt-Out function, whereby a user can go to their website and switch off TagMan tracking. Please visit the Tag Man website(opens in a new window) for more information. If you opt out in this way for johnlewis.com, you'll also be opting out from any other companies that use TagMan - that includes waitrose.com.
Trueffect This cookie shows us how you found our website and which ads you came from. This helps us understand where our online marketing works best.
Tapad This cookie tracks device usage to help us make best use of our online marketing channels.

johnlewis.com 'share' tools

If you take the opportunity to 'share' johnlewis.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you take the opportunity to 'share' johnlewis.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

Please note that we're not responsible for the content of external websites.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' optionFor Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

Safari

  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option

Safari on OSX

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'

Opera

  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

All other browsers

Please consult your documentation or online help files.

Third-party cookies

When you visit johnlewis.com you may notice some cookies that are not related to John Lewis. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

Please note that we're not responsible for the content of external websites.

Banner advertising on other websites

This type of advertising is designed to provide you with a selection of products based on what you're viewing on johnlewis.com, which are presented to you by our agency when you visit other selected websites. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the 'What are cookies' tab.

Your privacy

Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details. For more information on the privacy policy of criteo, the company we use to help us advertise, please visit their website (opens in a new window - please note that we can't be responsible for the content of external websites).

Disabling these adverts

We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by following this link. Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from criteo will reappear when you visit other selected websites.

You may also wish to visit this website to learn more about the cookies on your device set by other companies, and opt out of them if you wish (opens in a new window - please note that we can't be responsible for the content of external websites).

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