John Lewis Easy-to-fit Helene Ceiling Shade
This looks very pretty when in place and is excellent value for money.
17 December 2013
Romantic and beautiful
Just got back from purchasing this shade at JLew in Welwyn Garden City. It was a little fiddly to put up but once up the effect was stunning. It looks lovely in our bedroom and gives off a beautiful pattern on the ceiling and walls. A nice romantic finish to our new bedroom. I would have no problem recommending this product. I don't know what I would do without JLew! x
12 August 2013
I got this through Click and collect and then my husband tried to fix it but it was very fiddly to begin with as it needed the right length of cord and also it has two wires instead of our three wires inside the cord which was old fashioned, hence my husband has to renew the wire. However when that was finished it looked so lovely in our bedroom. My grandmother had almost exactly like that lampshade (very Edwardian) and I always wanted it but of course it was handed down to my cousin instead. So I got this to compensate the other and I am so happy with this one even though it was not as good as the other one!
19 June 2013
Very easy to fit and the quality matched the price. Service was fast and good.
03 January 2013
Good Customer Service
Bought 2 John Lewis Helene Ceiling Shades unfortunately 6 of the large glass droplets were chipped. Contacted the customers services at John Lewis who sent me another ceiling shade so that I could replace the chipped droplets from the 2 ceiling shades. The service was very good. There is a fault with the quality control and they should not have been sent out like that, but I could not fault the way that customer services handled my complaint. It is just a shame if anyone else has to complain about the shades as they are look lovely when they are fitted on the ceiling. It might be an idea if every shade that was sold had about 3 replacement glass drops in the box, so they could be replaced if needed.
03 January 2013
Stylish, reasonably priced ceiling light shade
I am really pleased with this shade - I bought 2 for our lounge/diner and cannot believe how stylish they look. Definitely good value for money. Even my husband likes them and he is very difficult to please!
30 December 2012
Lovely, affordable and good quality
Nice lamps, easy to fit. Slightly less gold in real life than the shop example (we purchased two) but fit for purpose. good quality glass crystals; metal a bit cheap, but you get what you pay for. Overall very pleased.
26 November 2012
Not up to JL's usual standards
If you purchase this item, do it in store and check what's in the box first!
What a dire experience I had with this shade! I travelled to store (trip 1) to choose it but it was out of stock so I placed an order and duly returned to collect it next day (trip 2). On opening it back at home I was disappointed to find that the top and bottom tiers were different colours - one almost silver, one gold, the spray paint was flaking off, several glass drops were scratched, the wire holding the drops was sticking out sharply, parts of the filigree detail were bent and the top ring was on at a funny angle. I returned to store to return the item (trip 3). I had a look at the only other one in stock and it was in similar condition. Customer services were great and said they'd write to the buying department to check quality control or stop stocking this item. I couldn't fault how well they handled the matter but returned home empty-handed and disgruntled after 3 trips to the store!
14 October 2012