Rated 3.5 out of 5 by 23
Rated 3 out of 5 by Sue2012 Removing halogen bulbs
We too have had a high turnover of bulbs. We found replacing the light bulbs frustrating with this fitting, until we discovered bulb removal suctions cups. These are very cheap to buy but not sure if John Lewis supply them.
21 July 2015
Rated 2 out of 5 by Afarn Problem product
Like other reviewers we had initial trouble with bulb failure on our two ceiling mounted light fittings installed three years ago, but things improved both with time and by heeding advice from an electrician to change the light on/off switch to a dimmer switch. However like other reviewers, we have experienced difficulties with bulb changing and with the bulb holder in the shades. Each bulb retaining holder is held in place with two self-tapping screws which lose their bight into some plastic material within and work loose then drop out. Bulb changing can still be achieved if there is one retaining screw but when that drops out there is nothing to stop the bulb and its holder rotating on the wire feed to the back of the holder. Now the bulb cannot be removed. How can such a simple design fault be allowed and how do I extract the bulb from its holder?
16 July 2015
Rated 2 out of 5 by biby bulbs have blown
Bought 2 sets of fenix 4 bar spot for kitchen, after2 weeks 2 bulbs had blown, and now only 1 light working on a 4 bar, as other reviews say, cant get the bulbs out, no where to get hold of bulb to remove it, whats the best led bulbs to replace please, is there any come back with bulbs going so quick, I will ring poole store to find out what can be done ,as we got the bars when we were away,
12 March 2015
Rated 1 out of 5 by JDP9 Problem with bulbs
We have two of these light fittings in our kitchen and they look really good but we have had a high failure rate with the bulbs.
We have contacted the manafacturer of the bulbs to complain about the high failure rate but, it would appear, looking at other reviews of the lights that the problem seems to be with the lights themselves and not the bulbs.
Is John Lewis addressing the problem and what advice are they offering customers?
These lights do not meet John Lewis' usual high standards even though they look great.
24 January 2015
Rated 3 out of 5 by Deal64 Nightmare changing the bulbs
I bought 2 of these lights for our new kitchen. They look lovely but have just had to calm down a very irate husband after he has spent 10 minutes removing 2 of the bulbs, and 20 minutes trying to replace them!!!
As the lights were only fitted last November, we were surprised that they had blown! Not up to the usual John Lewis standard.
17 January 2015
Rated 5 out of 5 by Philip999 Look good in modern room
Look great in our new study .
Recommend Phillips GU10 LED 3.5S warm white light bulbs , also from JL.
11 November 2014
Rated 1 out of 5 by Charlie2008 Problem changing bulbs
I've never reviewed a product before, but having just spent a frustrating 15 minutes struggling in vain to change a light bulb, I looked at the John Lewis website to see if I was doing something wrong.
Having read earlier reviews I feel that I too should comment.
Is there a basic design flaw? Does this have any health and safety implications in terms of component parts possibly over heating to the extent that it becomes impossible to remove a bulb safely? Is this product safe to use on a day to day basis?
It's not going to be easy for me to return this product as I had to pay for an electrician to install earlier in the year.
It would be helpful if John Lewis could acknowledge that there is a problem with this product and respond with practical help.
17 October 2014
Rated 1 out of 5 by CharlesNungesser The most frustrating light fitting ever?
We bought two for a study.
They appear reasonable value, until you have to change a bulb. Not the easiest thing to do at the best of times as the gap between the head of the bulb and the housing it goes into is microscopic. The bulb pushes up into the fitting and has to be twisted to connect. With some patience that can usually be achieved. However two bulbs which have failed (out of 8) will not come out at all, despite spending a considerable amount of time up a ladder trying to do so! I can only assume that these bulbs have expanded in use a very tiny amount and this is why they are stuck there. This is most frustrating! If it had happened just once, I might have put it down to bad luck, but twice suggests a design defect.
Perhaps someone at John Lewis might suggest a solution.
If there is no way in which they can be removed, I presume that the two year guarantee will cover this problem (including my electrician's costs of fitting a replacement!)
Unfortunately, as others have pointed out, the bulbs do not last very long, which exacerbates the problem.
15 September 2014