John Lewis Francesca Floor Lamp
When I collected the lamp from my local Waitrose store the packaging was very damaged and wasn't sturdy enough to support the lamp. On opening the package not only was there a large dent in the base but the wire had not been properly fed through the bottom which meant I was unable to assemble it. I now have to waste more time trying to return in. Unfortunately poor workmanship was let down a very stylish looking lamp.
06 January 2015
World class service let down by shoddy workmanship
We had been looking for a decent floor stander for a while and this really fit the bill. Not quite big enough, but that was fine as it looked great on the display. The man who served us was so polite and helpful and a real credit to JL. He helped us get the exact right bulb sorted and was generally knowledgeable about the product. When we got the light home it was easy to set up and the light levels were perfect. So far so good then...
After a few weeks the light started to bend too far for the base to cope with, toppling onto my dads head! Anyway, I took apart and reconstructed, but it had lost the ability to stand, despite trying every conceivable angle of base and light. Finally settled for anchoring under the edge of the sofa. The next thing was that the gritty concrete stuff in the base started to leak out over the floor. It was at that point that we decided to return the light.
Lo and behold, the same man served us :) he remembered us and our purchase and was enormously apologetic and there was absolutely no quibble whatsoever, which is great and testimony to the JL way of doing things.
Unfortunately, being treated nicely does not a quality product make, so either we were unlucky, in which case go for it, or else this is just a badly made product, which let us down on a number of fronts...
03 January 2015
Had to get my son to fix it up. Had to change the lampshade and play around with light bulbs as the light came far to low and very disturbing to vision. After changing these things and playing around with position it now suits the purpost and am reasonably pleased with it.
11 July 2014
Francesca Floor Lamp
I haven't had a chance to return this item yet as i have been away on Holiday but it was bought as a gift so you can imagined how dissapointed l was. the packaging was awfull it looked liked it had been returned there was also no assembly instructions although did manage to assemble it. overall very dissappointed and l will be returning it. Not worth the money and i would not recommend it although everyone's choice is different.
10 January 2013
Superb lamp, easy to assemble
This lamp has the wow-factor. It is contemporary and stylish. It took me about 10 minutes to assemble without assistance.
22 December 2012
Fragile and dent-prone
When I ordered this lamp it arrived with a large dent in the base as if it had been dropped. When a replacement was sent, it too has a dent in the base in exactly the same place. There is obviously a weak spot which makes this lamp prone to damage. I suppose that's why it's relatively cheap compared with other flyover style lamps... I would buy it again as it's attractive but only in store where I could check it over.
10 December 2012
Exactly as described, a classic looking floor light which will complement any room.
26 November 2012
When I first got this lamp out of the box and constructed it I was shocked at the size of it. I could not place it where I had thought but I rearranged my lounge furniture and the lamp looks very stylish. It is a lovely addition to my room but measure the size of this item out before buying, which is what I should have done.
21 November 2012