Rated 1 out of 5 by David12456 Very Poor Chair with Safety Issue
The build quality of this chair is poor. The plastic covers on the base legs constantly come off from day one. The chair significantly lost 'padding' in the foam filling and lost comfort over a 12 month period.
However the worst problem was a metal rod that started to protrude out of the leather covering at the front of the seat. This came to light when I stood up and scratched my leg. I also tore some clothing on this as well. Eventually this rod stuck out by more than 25mm. This is dangerous!
After just over a year I called John Lewis to return the chair and they have been excellent in dealing with this. I have received a full refund and they picked up the chair from home to return it. The John Lewis driver who picked up the chair was shocked at how dangerous this chair was.
I recommend no-one buys this product.
27 February 2015
Rated 1 out of 5 by elizabeth19 ITS SELF ASSEMBLY
I could not believe that John Lewis would sell such a shoddy item. The laugh is they say it cen be fixed in 30 minutes. This is impossible. It needs at least 2 strong men as the screw holes do not line up and it has to be forced into place.
15 February 2015
Rated 2 out of 5 by ADT1235 What an effort!
The chair is really, really comfy (I have a bad back and the lumbar support is a great feature), and looks good too, but the arms are as bad to assemble as all the reviews say. A NIGHTMARE. The holes don't line up and it needed two adults to force them into place whilst I tried to tighten the bolts. The Allen key that's supplied is not up to the job and nor was my Bosch power driver. Eventually I had to use a hex key fixed to a long armed wrench to get enough leverage. I'm very, very surprised JL stocks something so badly designed.
06 February 2015
Rated 2 out of 5 by Ginna Shame About The Arms
After reading the mixed reviews about the self assembly aspect of this chair, I decided it was probably the ability of the purchaser rather than the quality of the chair. However, I have come to the conclusion that the mixed reviews must be a result of a variable quality being produced. I completed the fixing of the arms of the chair, using a different screw of my own, hence the two stars.
I am very pleased finally with the chair but very displeased with the trouble I had with the self assembly aspect of the arms. I needed some strength in my arms to cope with the chair arms.
04 February 2015
Rated 1 out of 5 by Davinci2005 Buyer beware
This is my first review and I felt compelled to write and share my experience. I am a big fan of John Lewis and always get good service there but this chair is not suitable for high usage. I work from home and give the chair a lot of use and wanted to invest in a quality item. The stuffing had gone flat well before 2 years had lapsed. By the time I contacted the store a couple of months after the 2 year guarantee had run out they advised that there was nothing that they could do. In short, for occasional use this is a great chair but if you work from home it is not fit for purpose. Lessons learnt I have just bought a new chair from Hopewells. My main complaint is with the manufacturer rather than John Lewis although I do feel that a better outcome could have been achieved if JL had fought my corner.
24 January 2015
Rated 5 out of 5 Looks fantastic and very comfortable
After having read all the previous reviews regarding difficult assembly of the arms, I was amazed with how easily this chair was assembled. No problems at all, and total time to build was about 15 minutes. Looks great and feels substantial and comfortable. Very happy with it so far.
20 January 2015
Rated 1 out of 5 by Edze leather split after 26 months
I had no problem putting the chair together. It is comfortable and for two year has done its job. Now however in two places on the front of the chair the leather has split..not what you expect from John Lewis, nor from leather nor from a chair of this price..this is leather not leather effect plastic. We have other leather furniture without this problem even after a decade or more. JL will do nothing as it is outside their 24 month warranty period ( though one 'customer service' person tried to claim it only had a 1 year warranty). So if you want a chair that will look good for just two years then OK..otherwise I would advise people not to buy this chair.
14 January 2015
Rated 1 out of 5 by Trilander Nightmare
When the box was opened, we noticed the standard of packaging was poor. On examining the components we were very disappointed. We found that the pedestal for the wheels was painted plastic. This on its own would not have been so bad, except the paint had been applied over scratches that showed through. Furthermore, the paint had dried leaving sharp drip edges to the tips of legs which could have hurt someone's feet on contact. Furthermore there was an area where the paint had been scuffed off exposing the under surface. Other components were "Agricultural " in manufacture. Quality control seems to have been non existant.
( I am afraid that JL were also very lacking in delivery information and caused us other issues as well).
02 January 2015