Rated 3.6 out of 5 by 77
Rated 5 out of 5 by JohnW42 Yeah, Baby, Yeah
We bought a chestnut colour Franklin chair. Delivery was on time and the delivery man was helpful.
The instructions were clear, and assembly was mostly trouble free.
Some other reviewers, who experienced assembly difficulty, have commented on past (mostly trouble-free) assembly of IKEA furniture. This furniture is slightly different in that the instructions include words as well as diagrams.
The nuts and bolts are tight on first fit, and it’s worth inserting and removing all the bolts into/out of the nuts before assembly to minimise resistance when you come to the actual assembly process. Final assembly should be a lot easier, and if you then do experience resistance at final assembly you know its probably a crossed thread.
My advice would also be that If all else fails then read the instructions which include “Do not tighten the screws completely” ……. until the very end …….“Now tighten all the screws”, (they mean bolts).
Before we bought this chair we tried out all IKEA office chairs and most of the John Lewis range and other (much more expensive) chairs they stocked at 2 branches. This felt the best. In use, for up to several hours at a time, the chair is exceptionally supportive and comfortable - so far. Quality is on a par with IKEA.
We cannot comment on wear as we have only used it for a few days.
02 May 2015
Rated 5 out of 5 by DrDrill Very comfortable
Tried this chair in the shop and liked it so went ahead and bought one in chestnut. Have now had it for two weeks and am really pleased. It is very sturdy, very comfortable and has a good range of (adjustable) movements. Good lumbar support too.Was a little concerned by some of the reviews about assembly but to be honest there wasn't too much of a problem. The arms need a bit of patience but so long as you don't tighten the back plate screws - as it tells you not to - they are fine. (I have had to assemble two as the first one had to go back due to a defect. No problem with either) An expensive purchase but it feels like it will last a long time.
24 April 2015
Rated 5 out of 5 by Alastair12 Franklin Office Chair
Well designed, well made and exceptionally comfortable. Very good value for money. Most of the adverse comments about the difficulty of assembly are rubbish. If the normal engineering procedure is adopted of inserting ALL screws and only turning a few threads BEFORE tightening them all down, then there is no problem.
Delivery guys were terrific.
31 March 2015
Rated 1 out of 5 by Ollie397 Buy Elsewhere
The plastic coated legs are rubbish, and were chipped. Padding on the front leg support of the chair is not equal across the front. And then there is the assembly of the arms. I'm good with flat pack furniture but I was beginning to get stressed towards the end. The bolts on the arms are a nightmare and apart from being awkward to get in, can decide to cross thread! The quality of the leather and plastic is rubbish. And the only thing going for the chair is that it is comfortable!
Suggestion, buy cheaper elsewhere and one which comes ready assembled. DO NOT BUY!
30 March 2015
Rated 1 out of 5 by David12456 Very Poor Chair with Safety Issue
The build quality of this chair is poor. The plastic covers on the base legs constantly come off from day one. The chair significantly lost 'padding' in the foam filling and lost comfort over a 12 month period.
However the worst problem was a metal rod that started to protrude out of the leather covering at the front of the seat. This came to light when I stood up and scratched my leg. I also tore some clothing on this as well. Eventually this rod stuck out by more than 25mm. This is dangerous!
After just over a year I called John Lewis to return the chair and they have been excellent in dealing with this. I have received a full refund and they picked up the chair from home to return it. The John Lewis driver who picked up the chair was shocked at how dangerous this chair was.
I recommend no-one buys this product.
27 February 2015
Rated 1 out of 5 by elizabeth19 ITS SELF ASSEMBLY
I could not believe that John Lewis would sell such a shoddy item. The laugh is they say it cen be fixed in 30 minutes. This is impossible. It needs at least 2 strong men as the screw holes do not line up and it has to be forced into place.
15 February 2015
Rated 2 out of 5 by ADT1235 What an effort!
The chair is really, really comfy (I have a bad back and the lumbar support is a great feature), and looks good too, but the arms are as bad to assemble as all the reviews say. A NIGHTMARE. The holes don't line up and it needed two adults to force them into place whilst I tried to tighten the bolts. The Allen key that's supplied is not up to the job and nor was my Bosch power driver. Eventually I had to use a hex key fixed to a long armed wrench to get enough leverage. I'm very, very surprised JL stocks something so badly designed.
06 February 2015
Rated 2 out of 5 by Ginna Shame About The Arms
After reading the mixed reviews about the self assembly aspect of this chair, I decided it was probably the ability of the purchaser rather than the quality of the chair. However, I have come to the conclusion that the mixed reviews must be a result of a variable quality being produced. I completed the fixing of the arms of the chair, using a different screw of my own, hence the two stars.
I am very pleased finally with the chair but very displeased with the trouble I had with the self assembly aspect of the arms. I needed some strength in my arms to cope with the chair arms.
04 February 2015