John Lewis Franklin Office Chair
Good enough to order a second one.
Having looked at chairs for more than twice the price I read the reviews on the Franklin chair and apart from some suggestion of difficulty putting it together it was liked. I bought one, had no difficulty in assembling it (tighten all the bolts AFTER they are ALL located). My wife, notoriously picky liked it so much she now has one.
13 November 2013
Nice chair for the study
Tried this item at the local John Lewis store. Found it very comfortable so decided to order one in brown. Wife took delivery as I was on the phone. Went into the garage expecting to see an office chair had been delivered. Shock, horror, all I could see was a large box. Silly me didn't see when ordering that it was self assemble. However, after a few words to the wife about why she didn't refuse it, I decided to put it together. Luckily I have a high level of mechanical aptitude and lots of specialist tools available. I would not have liked to assemble it with just the tool provided. I suggest you don't do all the bolts up until it is fully assembled as the arm bolts can be a bugger to get in position if the back ones are tightened already. Anyway, 45 minutes later chair was up and running. Been using it now for a few weeks and it is extremely comfortable. Thoroughly recommend it; but if you don't have the time, space, inclination or wherewithal to put it together find something already assembled.
09 October 2013
Great chair - arms assembly
No need to reiterate the previous reviews. I agree that the arms are difficult to assemble. I had success when I put the lower arm bolts in loosely and then was able to pull the arms until the upper arm bolts aligned. Think this is back to front to the intended design. My main input is that the paint job on the arms is not robust so if you wrestle with fitting the arm, you can chip or scratch the paint. JL would do well to look at the arms paint quality and the fitment method.
Apart from that I now have an excellent chair.
26 September 2013
Brilliant Chair; pity about the assembly
Chair was very well packed; no missing parts or damage. It took me two and a half hours to assemble the chair and 80% of that was getting the arms fixed to the chair. The fixing bolts are very difficult to align through the arm and into the body of the chair as they seem to be designed to be fixed at an acute angle. It is definitely worth leaving the 4 bolts in the seat plate and the 4 bolts on each arm loose i.e. partly tightened. The tip from a previous subscriber to assemble the chair using a sofa for support was very helpful. It is also best if there are two of you as it needs someone to hold the chair while you' jiggle' the various parts to get the bolts in alignment with the sockets. One tightened up, the rest is easy. Also agree with previous post that a T-bar tool would have been much better to fix the bolts. I used a pair of pliers on the fixing key and this worked OK. The chair is very comfortable but the assembly of the arms needs to be redesigned
03 September 2013
A wonderful desk chair
This desk chair is so comfortable. I was concerned having read the reviews that it would be a problem to construct but it took me 40 mins. I followed a very helpful reviewer who said don't tighten the seat bolts until after the arms are on and that solves any arm issues. There is one screw underneath where the lever is to make you go up and down that is incredibly hard to do up as the lever is in the way but not impossible. Well worth the effort as this is a really lovely chair!
22 May 2013
Good chair..... nightmare to assemble
As described. Wear gloves or get the cat to build the chair for you.... unless you want calusses or an allen key shaped hole in your hand. Rowing in Russia is better for your hands than this.
27 April 2013
I've been using this chair for over six months now and am still very happy with it, I spend a lot of time using it and I find it very comfortable and it looks lovely.
the down sides are it is hard to put together, i didn't have many problems, but i can see if may be difficult for some.
i went to the store to place the order and found the service from the staff truly excellent.
09 April 2013
Poor product & uncomfortable
Having read the last 4/5 good reviews, I bought two of these chairs. Delivery was on good time as usual, by John Lewis. But then it all went down hill.
I opend the first box to find a broken plastic piece. Underneath the seat cusion, is a cheap plastic part (this was broken) which is stapled on!! Never a good sign if you thought you bought a quality product. But it happens, so I just put it back in the box and moved on to the second box.
Assembly was a little difficult as has been described by others before my review. It took me best part of an hour to assemble it. I am generally very good with assembling furniture etc and have a good set of tools - BUT this was NOT straight forward. You have to pull and tug to get the arm rests alligned with the holes. Then slowly tighten all four in turns.
I have now used the chair for about a week.. initially, it felt good. The leather looks and feels decent. But I have started having back aches and a tightness around my upper thighs for last couple of days. So yesterday, I switched my chair to an ordinary office chair. This morning , my back and thighs are fine.
I have just rung John Lewis to return both the chairs (second one is still awaiting replacement) and as usual, no quibbles about returning a fully assembled chair.
20 February 2013