John Lewis Franklin Office Chair
Nice chair, not easy to assemble
I tried one of these chairs in JL Bluewater and really liked it. The one delivered is not quite so comfortable – maybe it will soften with use. The adjustment for lumbar support is almost non-existent.
It was difficult to put together. It took me about 2 hours including “chair rage” and starting all over again. The problem is getting the arm rest bolts to line up with their holes. Some force is needed to get the right alignment. Once each bolt is started on its thread, leave it really loose – just a couple of turns - until you have them all attached. Then you can tighten them up.
Don’t buy this chair if you are not confident of your abilities as a flat-pack assembler. Even if you are confident – I was - read the other posts here and note all of the warnings and tips.
Quality is a bit poor for the price. I had to open out some of the bolt holes in the arm rests to get the fixing bolts through. Luckily (!) the arm rests turned out to be plastic so could be easily reamed out. The rests are silver painted but it has not been very well applied.
25 March 2014
should have known better....
So l read all the reviews of this chair, most people commenting on how difficult it was to assemble - particularly the arms.
Of course l dismissed them thinking how hard can it be to put a chair together? I've put together countless pieces of furniture over the years and consider myself more than a bit useful (such pride before a fall)
So i made the purchase and now regret it - i should have known better. It was more than a little awkward to assemble, the quality of machining and finish is very average, i was expecting more. It works and holds together but the screws in the arms are only half located.
Thank you to all the other customers who commented, you did warn me l know, but did l listen? :(
14 March 2014
Comfort at last . . .
Assembled in under an hour but used a cordless drill with appropriate Allen key instead of the one provided. All went well and after a little stretching of the chair arms to fit them in place, the job was all completed without any significant problems. I have the brown leather version and a treat it looks too. Once positioned at my desk, it was just a case of adjusting height and tilt to my needs and it's been a joy to sit in ever since.
28 January 2014
Very poor quality
Couldn't agree more with RebeccaH; In-store this chair looks great, but had difficulty putting the chair together. The metal looking arms and base are actually plastic and have been painted badly with run paint, the stitching around the chair is poor and staples are visible in the back of the chair. As suggested the right arm cannot be tightened because of the location of the height adjustment. I will be returning this chair for a full refund. Note to JL staff, please stop selling this item, it's well below your normal and expected standard of quality. JL customers want quality that's why we shop with you, please don't start selling rubbish!
27 December 2013
Not usual standard expected of John Lewis
The chair looked smart in the store and felt comfortable and although pricey we felt it would be great. Assembling it started off ok but fitting the arms was very difficult. The screws did not bite into the holes and the workmanship was poor, very rough and not what we expected for the price. One of the arms was particularly difficult as one of the adjustment levers was in the way. We gave up trying to make the right arm tight in the end. Once chair assembled, we realised that the back wasn't supportive. There was too much tilt. There were also a few scratches. We are returning it and will look for a chair that is more upright.
18 December 2013
Good enough to order a second one.
Having looked at chairs for more than twice the price I read the reviews on the Franklin chair and apart from some suggestion of difficulty putting it together it was liked. I bought one, had no difficulty in assembling it (tighten all the bolts AFTER they are ALL located). My wife, notoriously picky liked it so much she now has one.
13 November 2013
Nice chair for the study
Tried this item at the local John Lewis store. Found it very comfortable so decided to order one in brown. Wife took delivery as I was on the phone. Went into the garage expecting to see an office chair had been delivered. Shock, horror, all I could see was a large box. Silly me didn't see when ordering that it was self assemble. However, after a few words to the wife about why she didn't refuse it, I decided to put it together. Luckily I have a high level of mechanical aptitude and lots of specialist tools available. I would not have liked to assemble it with just the tool provided. I suggest you don't do all the bolts up until it is fully assembled as the arm bolts can be a bugger to get in position if the back ones are tightened already. Anyway, 45 minutes later chair was up and running. Been using it now for a few weeks and it is extremely comfortable. Thoroughly recommend it; but if you don't have the time, space, inclination or wherewithal to put it together find something already assembled.
09 October 2013
Great chair - arms assembly
No need to reiterate the previous reviews. I agree that the arms are difficult to assemble. I had success when I put the lower arm bolts in loosely and then was able to pull the arms until the upper arm bolts aligned. Think this is back to front to the intended design. My main input is that the paint job on the arms is not robust so if you wrestle with fitting the arm, you can chip or scratch the paint. JL would do well to look at the arms paint quality and the fitment method.
Apart from that I now have an excellent chair.
26 September 2013