Rated 3.1 out of 5 by 9
Rated 1 out of 5 by DebraA POOR CUSTOMER SERVICE
I bought the Jardin light fitting for my bedroom some time ago. Two of the glass florets were damaged on arrival. I have had no reply to my email contact. When I telephoned Customer Services last summer, I was told the manufacturer would contact me direct. I am still waiting. I need 2 replacement glass fittings, PLEASE! I have now written to Customer Services. Otherwise, a lovely light fitting!
21 February 2015
Rated 3 out of 5 by echesters Beautiful, but ....
I have the standard lamp version of this and the shades are so very fragile. Was told by John Lewis that you can't get replacement shades from them and have ended up spending a small fortune buying them off a well-known internet marketplace. Love the light, but you only have to nudge the shades and they break. You have been warned. John Lewis - why not just sell replacement shades when clearly lots of people are having the same problems?
17 December 2014
Rated 4 out of 5 by Mitsaki Good value for money but tricky to install.
The light itself is really nice, it gives of a lovely bright but not harsh light and spreads it around the ceiling in a nice way. We have two installed in our hallway and they fill the space with a good deal of light.
Only negatives so far are that the installation is tricky, fortunately we have someone who is competent with electrics on hand to help and that a couple of the bulbs have already blown - within a couple of hours of being on. The bulbs are readily available online and inexpensive to replace so therefore not a huge problem.
17 February 2014
Rated 1 out of 5 by tenby Potential Faulty Product?
Ordered 2 flush ceiling lights and the matching standard lamp, The flush fitting light when fitted had multiple bulbs which would not function. We changed the light bulbs multiple times. But it was then found to be caused by the fitting in which the bulbs are fitted. It would appear there was a faulty connection.
Very, very disappointed with the quality of this item.
I would agree with the previous reviewer regarding the glass shades as the standard lamp arrived with broken glass shades and it took several returns/deliveries to resolve this.
10 February 2014
Rated 5 out of 5 by PoppetsMummy Lovely modern light
Have just bought two of these light fittings. Very fresh, light and modern. One shade was broken on arrival, but Tunbridge Wells JL were brilliant at contacting the supplier for a replacement, which arrived in a couple of days. Very pleased all round.
10 December 2013
Rated 1 out of 5 by AndyJH Pretty light but fitting difficult
There is a warning in the fitting instructions that the glass flowers which fit around each light are very fragile, this is definitely the case - one broke when I connected it to the sprung metal collar. Extreme care is needed, I don't recommend holding the 'petals' but the stem when introducing to collar. I also had to compress the sprung metal fitting with some pliers first. Not easy.
31 October 2013
Rated 4 out of 5 by Ellymaew Pretty light
Lovely light, would have been. Ice to be able to dim it, but otherwise great.
04 November 2012
Rated 5 out of 5 by Julie01 Gorgeous
I did need to change this set as the first one had a dodgy arm. However this process was made so easy by the John Lewis team and I'm delighted with my pretty lights.
07 October 2012