John Lewis Loft Desk
If possible, I'd give this desk zero stars.
Really disappointed with the quality of this desk. Ultimately, the price of something is irrelevant if it's not actually fit for purpose, and this desk falls squarely into that category. The biggest issues are 1) alignment, 2) quality of fixings, and 3) finish, about which more below:
1) The alignment is the biggest issue and after a frustratingly ling time, we were left with a desk that clearly doesn't fit together. There are non-matching gaps, and, worst of all, two of the Leg Bolts won't even screw in so they are left flush.
2) The quality of the fixings is also a major problem. Even when carefully following the instructions to the letter - do NOT overturn, etc - the screws and leg bolts both 'threaded' Seriously, what's the point in using fixings that can't cope with a single assembly session?
3) From a dirty handprint, to a clearly bumpy surface (on the 'smooth' curve of the top 'hutch') the finish simply lacks attention to detail. This desk should not have got past quality control.
In summary, the desk we received was a really poor effort. And it's going back - once we've gone to the trouble of taking it apart, and repacking it of course. Most frustratingly, it shouldn't even have left the factory, and the end result is a lot of wasted time and effort. (Not to mention one disappointed daughter.)
Not impressed with this JLP...
30 June 2014
Poor quality- expected more from John Lewis
First desk arrived. The leg was split. Second desk.. A worse crack on the unit piece. The quality is far too poor for the price and john Lewis standards. Awful product. Returned for 2nd time and purchased another desk from elsewhere.
20 June 2014
Bolts do not match
I bought this desk and found the same problem as other reviewers as the bolts did not fit. I spoke to a local DIY business and it turns out that the bolts provided are imperial measurements, while the insets of the desk are metric. I was sold four metric bolts of size M6 at 40p each and they fit perfectly.
Other than that (rather large problem), the desk is great.
16 June 2014
Great Looking - Impossible to Put Together
I have liked the look of this desk for a long time, and when I bought my new home I was eager to get it for the spare room/office. What a mistake.
I have had the desk for about 2 weeks, and it is still in pieces on the bedroom floor.
The alignment of the holes for the bolts and cam-locks is not correct. The cam-locks them self are made of such soft white metal, that as soon as you put pressure on them to lock into place, they split in half.
I have put together a multitude of flat-pack furniture items from Ikea and of late Next (who had a terrible reputation for furniture assembly…), but this item is, by far, the worst item I have ever come across. Customer service have been helpful, and I don't really want to get rid of this desk as I really like the quality of the actual item (as it does not have any issues with veneer or finish as some others have had…) but I fear I am going to have to ask for it to be collected and a refund issued, and seek a desk somewhere else. Which, as an ardent John Lewis customer does really "upset" me, for want of a better word.
Please do think twice before buying this item.
30 May 2014
Such disappointing quality for JL - NOT SOLID OAK and INCORRECT SELF ASSEMBLY HOLES
On beginning to assemble the product it became clear that this desk would have to be returned. Just like previous reviewers we discovered that the holes drilled in the back strut were not in the correct position for the screws to fit and be locked in. In our efforts to make it fit the shoddy MDF strut started to split. I have no idea why, when the item is described as solid oak, there is this one very important plank that will stabilise the desk made from MDF that fractures so easily.
Previous reviewers talk about having to drill their own holes to make it work but I'm not confident enough to do that, risk ruining the product further and then still having to return it.
29 May 2014
A good desk.... But....
The desk is well made and looks great. My son is very happy with it. However be warned. The assembly instructions for the sliding top are really confusing and the bolts that are provided are of a very soft metal compared to the allen key provided.
27 May 2014
Bought this desk for my 6 year old, this will easily see her through he teenage years. Bought it in cream was hoping it would be more white than cream, which it is, I would say an off white so goes fine with her white bed etc. she loves all the compartments and the slide out desk is very sturdy and useful.
Was worried after reading some of the reviews that this would be hard to put together, bit comes part assembled and my husband and myself did it easily.
Great desk I would recommend, thinking of getting the wood version for my son.
20 May 2014
Loft Desk - white
We love this desk so much we have now bought one for each child! (3)
It looks smart and our daughter can use it for her arty stuff and the boys use theirs for homework etc.
Love it….! well done John Lewis on a lovely reasonably priced product.
Delivery was smooth and chaps were very helpful - cannot fault.
09 May 2014