John Lewis New Fine European Duck Down Standard Pillow, Medium
The pillow is average - reasonably comfortable but the smell is really disturbing. I washed it, aired it out, sprayed it with dettol - it just won't come out! I have to buy a new pillow as this one was a waste of money.
14 June 2014
I find this pillow both soft and scrunchable - unlike the foam filled variety.
It does not exhibit the unpleasant odours characteristic of other similar products.
Good value and highly recommended.
01 June 2014
Duck down and feather pillows
Having spent about 2 years, and a lot of money trying to find decent pillows, I have finally found them. As with all natural pillows and quilts, you need to air them before using, but mine were on the bed and ready to be slept on in a couple of hours. I am now sleeping really well at night because they're so comfortable.
26 April 2014
Comfort and luxury
I have always been a fan of duck or goose down pillows and duvets and nothing else would do for me. I recently replenished on my pillow stock and bought these. They are excellent and very comfortable. Superb sleep on these pillows. As for the other reviews regarding the smell - a good advice was provided by JL staff to air the pillows for a couple of days before using them. The smell disappears with airing, but as I have grown up with bedding filled with natural down, it doesn't bother me. The smell does go away in time and with airing and all bedding from natural materials should be aired regularly. No substitute for synthetics would ever do for me. Thank you John Lewis and I hope you keep this excellent product on your shelves.
02 April 2014
Comfy but smell very unpleasant
I bought these pillows on 6th Feb. it's the first time I had bought some nice pillows for myself and whilst they are very comfortable, I have to say they do smell unpleasantly like a farm. The problem is I have slept on them now and I don't believe I can take them back. It's a shame that the comfort has been compromised. If they didn't smell, I would give them a much higher rating.
15 February 2014
Shocking for the price!
Finally persuaded my other half to try duck down pillow as he normally prefers synthetic...we paid a lot more for these than we would normally pay for pillows and they are horrible . His worst nightmare the smell of DUCK!! They are not even the same, one is more puffy and more supportive but stinks of duck and the other is less full and therefore unsupportive and I might as well lie on the mattress..really unhappy and shocked by the poor quality for the price and amazed they could get onto john lewis shelves.
18 January 2014
I checked the sample pillow in store but they were out of stock. The one I received was different to the one in store so a new batch maybe in that the outside cover was different material. Nothing wrong with that however when I lay on it at night there was a smell to it that got worse as the pillow got warmer. It did not keep me awake but every time I moved the smell would too and not nice. I could not figure the smell - fusty or whatever but concur with the other review that it was a burnt smell. Pillow only gets one star but the customer service has been 5 star, good responses and the pillow has been returned to a store and refunded. Thanks.
10 October 2013
They smell terrible
Decided to go for a bit of luxury and thought four New European Duck Down pillows was the way to go.
When I unpacked them I was please with how they looked and felt, then I put my head on the pillow and noticed a horrible smell - a hideous burnt smell and it is in all four pillows.
I've tried spraying with fabric freshener, putting them in the dryer with fabric freshener sheets to no avail. The smell is too strong.
02 October 2013