John Lewis Pocket Ortho 1200 Mattress, Single

Product information

The Ortho collection has been specially designed for a firmer feel mattress without compromising on comfort. Made in Britain, this hand crafted mattress contains 684 ReActive pocket springs, each working independently to provide total body support.

It's upholstered with materials from sustainable sources, including Airstream, a breathable polyester. Silver micro particles are also contained within the fabric finish which ensures a clean and fresh anti-allergenic sleeping environment.

This mattress is upholstered on both sides and should be turned with the seasons to ensure comfort and longevity. Match this mattress with a non sprung divan base or slatted bedstead to ensure firmer support.

This Ortho mattress is handmade by Hypnos Ltd, proud holder of a Royal Warrant from Her Majesty Queen Elizabeth II. With over 100 years of bed making experience, the brand prides itself on helping to deliver a deep, energising night’s sleep. Mattresses combine pressure relieving pocket springs and the finest natural materials to create a supportive and supremely comfortable sleeping experience.

Please note: We recommend you visit one of our shops and try out your mattress choice before ordering online. Not all of our Furniture ranges are on display at every branch. Please phone your nearest John Lewis to check before you visit.

Interest Free Credit: If you buy this product in our shops, it's eligible for Interest Free Credit, which is available when you spend £1000 or more on selected home products. Terms and conditions apply: find out more

Extend the life of your new mattress with a durable and breathable mattress protector..

Brand
John Lewis
Country of Origin
UK
Depth
27cm
Dimensions
W90 x L190cm
Eligible for International Delivery
NO
Exclusive to John Lewis
YES
Filling
Polycotton cambric layer, dual density polyester, Airstream polyester
Mattress care Information ‘No turn’ indicates that the mattress should not be turned over or flipped. ‘Rotate regularly’ indicates that the mattress should be rotated from head to toe, but not turned over or flipped.
Turn regularly
Mattress collections type
Ortho Support
Mattress Size
Single
Mattress tension
Firm
Mattress Type
Pocket Spring
Side stitched Information Hand or machined
Machine side stitched
Spring count
684
Tick composition
64% viscose, 34% cotton
Tuft Type/Surface Finish
Cotton felt tufts
Weight Information Unpackaged weight
24kg

Delivery

UK mainland delivery within 7 working days; may be longer for N Ireland, island and rural postcodes

Free

Express 2 working day delivery to selected areas

£19.95

International delivery not available

We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

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Find out more about returning products

Services

Mattress & Divan Recycling

The charge for this service includes the removal and recycling of mattresses and divans only, and not bedsteads or headboards.

Please note that we reserve the right to refuse to collect any item we believe constitutes a health and safety risk to our employees, or anyone working on our behalf.

Mattresses and divans will be broken down into their constituent parts and around 98% of this material will be sold for re-use.

Q & As

Rated 3 out of 5 by 4 reviewers.
Rated 5 out of 5 by Great mattress I have three of these mattresses, now, for my 3 children. The first was bought in 2012 and is still as good as new. Both adults and children have slept on these mattresses and everyone says how comfortable they are and how well they have slept on them. One of my daughters has had back problems, so quality and support was paramount. This mattress represents excellent value for money and I have no hesitation in recommending it. 09 May 2015
Rated 1 out of 5 by Poor quality 7 MONTHS ON AND MATTRESS ON MY SPARE BED I ADD, LUMPY, SPRINGS APPEAR TO HAVE GONE. I PHONED JOHN LEWIS TWICE TODAY TO NO AVAIL TO EXPRESS THE PROBLEM AS NO ONE WAS AVAILABLE AFTER HOLDING ON THE LINE 8 MINS EACH TIME.EVENTUALLY 3 HOURS LATER SOMEONE RETURNED THE CALL. NOW i HAVE TO TAKE TIME OFF WORK FOR SOMEONE TO INSPECT MATTRESS AND THEN ONLY IF THEY AGREE AND DO NOT GET BACK TO THE MANAFACTURER I AM INFORMED WAIT FOR A FURTHER 7 DAYS FOR DELIVERY NOT REALLY THE SERVICE ONE HAS BEEN USED TO AT JOHN LEWIS,... SORRY!! 02 February 2015
Rated 1 out of 5 by Extremely poor service from John Lewis I bought this the Ortho 1200 mattress just over a year ago from John Lewis. I have some back pain and wanted a reliable ortho mattress. I bought from JL as I have always been impressed by their customer services. So after over a year of poor sleep and worsening back pain and no pain when staying away in hotels the penny dropped that it might be my mattress. As I had had the mattress for over a year I bought a new one by Sealy, on recommendation. On delivery of the new mattress the delivery people took one look at my Ortho mattress and said it was faulty as springs were out of place and it was mis-shaped. They suggested that I should contact JL as it shouldn't be like that after a year and was probably damaged in transit. Have just contacted JL and they have said that even though it is faulty, because it is over a year old they will not consider any action. So it is not a problem with the mattress itself, rather JL's refusal to acknowledge that they delivered a sub-standard product to me. Of course, complaining about mattresses is contentious as it is down to taste and comfort and that is why I didn't return/ complain about it earlier. I was prepared to discard it until I was told that it was damaged. Unfortunately John Lewis are not prepared to take on the fact that I was given a faulty product in the first place. Very poor customer service in my opinion and completely contrary to how they portray themselves. 22 October 2014
Rated 5 out of 5 by My grandson's new mattress! I took my grandson to buy a new mattress to celebrate his acceptance to the secondary school of his choice. He was very excited! The purchase was made very special and enjoyable by the department assistant. He spent a long time trying out the mattresses. What good fun. Since receiving the mattress my grandson has declared that he has never slept better and now regularly finds his dad kipping on his bed because his bed is better than his dad's Ikea mattress!!! Well done John Lewis and thank you!! We also bought him a new pillow which my grandson said was like sleeping on clouds!! 22 April 2014
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