Rated 2.9 out of 5 by 30
Rated 1 out of 5 by ceejay12 Very poor quality
Bought two of these and got them installed by a certified electrician. Within the first few weeks, 2 bulbs had blown. We then went through over a dozen bulb changes - including LED. Even the LED ones lasted no more than 4 weeks. Such poor quality is unexpected from John Lewis. This product should definitely be recalled.
03 April 2015
Rated 1 out of 5 by robofw9 Not fit for purpose. Should be recalled
Bought this about 3 years ago to complete kitchen refurbishment. Looked really good, seemed well made and I trusted JL to supply quality goods. But it felt very hot and went through GU50 bulbs quickly. Changing bulbs was very fiddly, even with the little black sucker tool supplied for this. When LED versions became affordable, I tried these: it blew the first two but the second lot have outlived the light fitting!
Last week two (non LED) bulbs blew. Was changing them when the whole bulb and mounting crashed to the floor. The mounting block had been weakened, I think by continuous overheating. There were also scorch marks on the ceiling above each bulb.
I now think this product was poorly designed and should have been recalled. The hoods over each bulb prevent heat escaping except through the small holes at the top: hence the scorching above. Those same hoods frequently end up touching the edge of the bulb (a GU50 mounting is pretty sloppy). Since even a bit of finger grease can weaken a hot bulb by promoting stresses in the glass, clearly a big piece of metal touching one edge is not likely to encourage longevity.
In conclusion, please don't buy this fitting. Get something simpler and cheaper, without the silly hoods. And fit LEDs, though even these still produce some heat..
02 March 2015
Rated 2 out of 5 by Claireca Blown light bulb and difficulty to replace
It is impossible to change the bulb as no special tool was included. The light was wired in by an electrician and one bulb failed the next morning. We have had these GU10 bulbs before so are used to twist and turn but this is just not easy to access. Reading other reviews, this is a common theme and over a long period, should JLP continue to supply this and in our case fit it, with such comments. We are always oyal to JLPand always appreciatetheircustomer service we have requested the tool but told the department concerned not inuntl Monday
21 February 2015
Rated 1 out of 5 by gm51 VERY VERY DISAPPOINTED
One buys a product from John Lewis because of quality I bought this lamp because attracted to the
design and felt assured. Having had the light installed in a period of 4 wks ech of the 4 bulbs supplied have failed. The 4th blew showering my husband in glass and singeing his hair consequently shattering to the floor. Our view is that this lamp should be supplied without bulbs as obviously the bulbs supplied are of inferior qualiaty. We have now replaced all four and awaiting the consequences having had the lamp for only 4 weeks we will give you an update within 4 weeks.
16 February 2015
Rated 1 out of 5 by wilst007 Do not buy this light fitting
Very poor internal connection for the light bulbs (loose to the point that on 3 of the 4 lights they don't work unless you hold them in!). Expected much better quality from John Lewis. Very disappointed. Surprised that this is still being sold.
25 August 2014
Rated 1 out of 5 by MattSheffield Awful light fitting
Bulbs awkward to replace, even using tool supplied. Loose connections, and a poor construction. Would not recommend this product. Well below John Lewis standard.
01 August 2014
Rated 1 out of 5 by Nor18 Bulb replacement
Can you please tell me how to replace bulbs. We have tried but failed.
18 March 2014
Rated 1 out of 5 by PeterinLewes A very very bad buy
After only one year the light is beyond repair. It is difficult, even for small hands and fingers, to change bulbs. Undue pressure is needed to press the old bulb in and revolve it so as to remove it. It always took five minutes or more and much exasperation to change a bulb. In the end the fitting behind one of the bulbs fell to pieces. Too much attention to aesthetic considerations and zero for practicality. John Lewis made a mistake in selling this light.
05 March 2014