Lancôme Bi-Facil Non Oily Instant Cleanser Sensitive Eyes

Product information

Rediscover purity

Your skin breathes, naturally beautiful

All types of eye makeup, including waterproof products.

Suitable even for sensitive eyes and for contact lens wearers.

This fresh-as-water eye makeup remover offers instant, gentle cleansing. It’s effective, bi-phase formula activates when shaken and easily removes all traces of eye makeup (even waterproof), while leaving no oily residue.

Ophthalmologist-tested for safety.

Beauty Feature
Eligible for International Delivery
Eye Type
Make-Up Remover
Skin Type


Click & collect

Free from John Lewis or Waitrose shops for collection Tuesday from 2pm
369 participating John Lewis and Waitrose shops

Collect + from a local shop from Tuesday - postcode exclusions apply for Collect+ deliveries

5000+ participating Collect+ shops

Standard delivery in 5 working days


Named or Saturday UK delivery


Named day UK delivery pre-10.30am


International delivery not available

We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.


Find out more about returning products

Q & As

Rated 4.9 out of 5 by 21 reviewers.
Rated 5 out of 5 by The best eye makeup remover in the world! I have been using this for years and have not found anything that works better without leaving my eyes red and sore. It removes even waterproof mascara swiftly and easily. 23 June 2015
Rated 5 out of 5 by Eye Cleanser Removes eye make up really easily and does not feel greasy. 15 April 2015
Rated 5 out of 5 by Brilliant I have very sensitive eyes and am very limited to what I can use. This is so good. I damp some cotton pads and just place them over my eyes for seconds and without any effort including waterproof mascara it just disappears. You can then re-apply eye make-up immediately with no greasy smears. Definitely the best on the market. 18 March 2015
Rated 5 out of 5 by Lancôme Bi-Facil Non Oily Instant Cleanser Sensitive Eyes An amazing product. One swipe and all eye make up removed. Lovey as a cleanser too. 09 December 2014
Rated 5 out of 5 by Best eye make up remover This might not be the newest product but it consistently delivers great results. 02 September 2014
Rated 5 out of 5 by Lancome bi-facile simply the very best eye-make up remover in the world - the only one I buy now - after many years of trying them all out 20 August 2014
Rated 5 out of 5 by Brilliant product! In my opinion it's the best eye make up remover on the market. Even cleans waterproof mascara gently and efficiently. I sometimes try other brands but always come back to Lancôme. 22 July 2014
Rated 5 out of 5 by Very good eye make up remover Was given a Christmas present of a small bottle of this plus mascara, eye liner and lip gloss and only used it when my previous make up remover ran out. I was hooked. It is so good at removing my waterproof mascara. Have used Decleor and Clarins before and this is certainly the best. Thoroughly recommend it. My teenage daughter loves it too! 08 July 2014
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More than 10 in stock