Lancôme Bi-Facil Non Oily Instant Cleanser Sensitive Eyes

The Edit

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Product information

Rediscover purity

Your skin breathes, naturally beautiful

All types of eye makeup, including waterproof products.

Suitable even for sensitive eyes and for contact lens wearers.

This fresh-as-water eye makeup remover offers instant, gentle cleansing. It’s effective, bi-phase formula activates when shaken and easily removes all traces of eye makeup (even waterproof), while leaving no oily residue.

Ophthalmologist-tested for safety.

Beauty Feature
Eligible for International Delivery
Eye Type
Make-Up Remover
Skin Type


  • Click & collect

    Click & collect from John Lewis and Waitrose shops tomorrow from 2pm
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  • Collect+

    Collect + from a local shop from tomorrow, postcode exclusions apply
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  • UK delivery

    Standard delivery within 5 working days
    Named or Saturday UK delivery
    Named day UK delivery pre-10.30am
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  • International delivery not available


We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 4.8 out of 5 by 37 reviewers.
Rated 5 out of 5 by The Best It gets all my eye makeup off easily and leaves the eye area clean and refreshed. I wouldn't use anything else now and it's good value too 22 March 2016
Rated 5 out of 5 by Excellent product Really effective at removing eye make up whilst still being gentle. I didn't have to rub too hard and it just melted the make up away. I did buy a cheap eye makeup remover but it was completely ineffective so I've learned my lesson! 22 March 2016
Rated 1 out of 5 by No better than cheaper products I am looking for a cleanser that effectively removes normal quantities of eye makeup. I have sensitive eyes so want a mild formula that does not require too much rubbing, and a non-oily format is vital as I wear contact lenses. It is surprisingly difficult to find that product. This one seems OK for sensitive eyes, and it is non-oily. Tick. But is it an effective cleanser? Nope. Despite using quite large quantities it did not remove all my mascara (a couple of different brands). A premium priced product that does not perform any better than products less than half the price. 23 February 2016
Rated 5 out of 5 by Excellent product I have used this eye make up remover for many years. I have tried other products but this one is the best 02 February 2016
Rated 5 out of 5 by Great for sensitive eyes This is the only eye make-up remover that doesn't sting my eyes, apart from Sisley at twice the price. Not greasy, no smell, just does the job well. 15 September 2015
Rated 5 out of 5 by Light and easy to use Great product as I didn't have to really rub my eyes. Mascara and eyeliner came off by holding the cotton wool with the cleanser on my lashes and eyelids, and wiping away in two moves. It ran out too quickly though. 26 July 2015
Rated 5 out of 5 by Great for waterproof mascara Lifts even waterproof mascara with no rubbing or oily residue. I have tried cheaper makes but always come back to Lancome. 08 July 2015
Rated 5 out of 5 by The best eye makeup remover in the world! I have been using this for years and have not found anything that works better without leaving my eyes red and sore. It removes even waterproof mascara swiftly and easily. 23 June 2015
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