Flooring estimating & fitting services

We'll fit fine flooring for you

If you're considering a new floor, you'll want to make sure that it's perfectly fitted. Our estimating service for floor coverings is completely free. One of our estimators will visit you at a convenient time to measure your room/s, and provide advice on underlay and any remedial work required to ensure your new flooring looks beautiful in your home. 

In most cases we'll be able to provide an accurate estimate on the spot so that you can place your order without delay. On delivery of your new carpet, we'll then arrange for one of our team of approved fitters to come and lay your new carpet.

Prices and additional services offered may vary, so please check with your local shop for details. Once you've decided on the type of carpet or flooring you want, you can arrange an estimating appointment directly with your local John Lewis. We also offer an at home consultation where you can choose from a selection of carpet samples and have an estimate produced at the same time. This service is offered in our Bluewater, Edinburgh, Norwich and Welwyn shops. Other questions? Check our FAQs here.

Estimating service

Once you've selected a carpet/flooring, underlay, any accessories and additional services required (such as removal of your old carpet), we'll arrange with you for a carpet estimator to visit your home to measure. Although we can give a guide price based on your own measurements, the firm price estimate will be based on a survey of the site and the measurements taken by your John Lewis estimator.

Watch a video about our estimating service

Our flooring estimator will carefully measure the area and provide you with an in-home estimate for the most cost-effective fit. We'll discuss your estimate with you, including your flooring selection, appropriate underlays and accessories, and any preparatory work which may be necessary.

For complete ease and convenience, we also offer a number of additional services, including clearing rooms of furniture and replacing it after fitting, taking up and disposing of your old flooring and easing doors.

You can accept the estimate during your appointment, or via email or post, and we'll then discuss expected timescales and payment before ordering your flooring. Subject to stock availability, we aim to fit flooring within 28 days of you accepting our estimate.

Please note that while our estimate aims to be accurate, we can't foresee every issue until fitting has begun and existing flooring has been removed. Additional charges may be necessary, but we will of course discuss these with you before proceeding.

Fitting your flooring

Watch a video about our fitting service

When your new flooring arrives at our warehouse, we'll contact you to arrange your fitting date. It's worth bearing in mind that some flooring products need to be delivered to your home ahead of your fitting date, so that they can acclimatise to the location. We'll let you know if this is the case.

Getting your room ready

Depending on which additional services you've arranged with us, you may have to make some preparations before your fitter arrives to fit your flooring. If you're not using our dedicated removal services, please move any furniture and remove any old flooring to leaving a clear room ready for the fitting. If you've booked us to move furniture for you, please clear any objects such as ornaments, and drawer or cupboard contents.

What to expect on fitting day

You or your representative will need to be at home, so that your fitter can discuss your requirements and raise any unforeseen issues.

Our fitters will prepare your sub-floor as necessary and lay your new floor so that it's just right. When they've finished, they'll remove any waste including your old flooring if you've booked the disposal service. They'll leave the room looking tidy, so you can start enjoying your beautiful new floor.

A simple guide to working out how much carpet to order

Our complete service will of course do all the measuring for you, but before you choose your flooring, it's a good idea to make a rough measurement of your space. This will help you see how much flooring you'll need, and give you an idea of how much it will cost.

Take measurements across the longest and widest points of your room, ensuring that you measure into any alcoves and doorways. You should add 10cm onto each measurement to allow for cutting and trimming.

Bear in mind that your eventual cost will be more than just the price of the flooring; it will also include fitting charges and any additional materials or services that you buy, such as underlay or disposal of old flooring.

Most of our carpets come in either 4m or 5m widths, therefore the variable measurement is the length. In the example shown the room measures 3.6m by 4.5m, so the minimum you'll require is 3.7m by 4.6m (allowing for the 10cm cutting and trimming). The most economical way to order carpet for this size room is to have 4m width carpet and have a length cut to 4.6m.

Other questions? Check our FAQs here.