Customer Services: 08456 049 049
Sorry, we now only have of these items available. Please reduce your order quantity
Please enter a number for the value
Sorry, you can only purchase one supplementary item per product. Please reduce the quantity requested
For many of us computers are part of our everyday life. For all the advantages that technology offers, setting up and maintaining your computer can sometimes be tricky and time-consuming. So, to ensure your computer needs are met, and everything runs smoothly, our specialist Partners are here to share their knowledge and offer impartial advice on the latest innovations.
Download Experts on Hand specialist computer services PDF
We offer a range of services that can be carried out while you wait. And every service comes with the usual John Lewis peace of mind guarantee. Our specially-trained Experts on Hand Partners offer 3 types of service:
A range of services to help you get up and running with your new computer.
| Service | What's included | Price |
|---|---|---|
| Standard computer set up | We'll set up your computer so it's ready to use as soon as you get it home | £30 |
| Full computer set up | We'll set up your computer with all important data transferred. We'll also ensure your data is safely removed from your old computer | £70 |
| iPad set up | We can set up your iPad and connect it to iTunes, so you're ready to go | £20 |
| Data transfer | Your data will be securely transferred to your new computer, hard drive or disc |
£30 |
| Software installation | Your new software or operating system will be set up and ready to use | £30 |
A range of services to help you get the most from your computer during its life.
| Service | What's included | Price |
|---|---|---|
| Computer health check | A comprehensive check-up for your PC to make sure it's running at its best | £30 |
| Data back-up | This is an automated service that ensures your data is securely backed up | £30 per year |
| Factory restore | Your computer will be restored to its 'out of the box' settings | £30 |
| Data removal | Your personal data will be securely wiped from your computer | £40 |
A range of services in case the worst happens with your computer.
| Service | What's included | Price |
|---|---|---|
| Data recovery | Your deleted and lost files will be recovered | £70 |
| Computer 'rollback' | We'll restore your computer back to the last known good state | £30 |
| Virus and 'Trojans' removal | We'll remove viruses from your computer to get it up and running again | £30 |
We only charge for our services if we can complete the work to your satisfaction. If you need any further assistance when you're at home, you can phone our free technical support team who will be happy to help you.
To find out more about the services available, or to book an appointment simply visit one of our shops.
Our specialist computer service is available in Cheadle, Peter Jones, Reading, Southampton and Stratford City.
