Specialist computer services

We offer a range of services that can be carried out while you wait. And every service comes with the usual John Lewis peace of mind guarantee. Our specially-trained Experts on Hand Partners offer 3 types of service:

1. Getting you started

A range of services to help you get up and running with your new computer.

Service What's included Price
Standard computer set up We'll set up your computer so it's ready to use as soon as you get it home £30
Full computer set up We'll set up your computer with all important data transferred. We'll also set up your user accounts and parental controls, and update any pre-installed antivirus software £50
Tablet set up (in-store) We can set up your tablet, configure the operating system and set up any user accounts £20
Create restore discs (in-store) We'll create restore discs to safeguard the software supplied £10
Operating system upgrade (in-store) When you buy a new operating system, we'll install, activate and register it for you £30
Standard computer set up (at-home) We'll set up your new computer in your home and connect it to your existing wireless network and printers £59
Enhanced computer set up (at-home) Ideal if you want to create a new wireless home network. We'll set up your new computer in your home, ensuring all updates are in place and create any back-up and recovery discs £79
Premium computer set up (at-home) Our most comprehensive service. In addition to our Enhanced service, we'll also transfer any data and files from your old machine £99

2. Ongoing support

A range of services to help you get the most from your computer during its life.

Computer health check A comprehensive check-up for your PC to make sure it's running at its best, including removing any unwanted programmes and checking for viruses £40
Computer health check (at-home) A comprehensive check-up for your PC to make sure it's running at its best, including removing any unwanted programmes and checking for viruses £79
Data vault This is an automated service that ensures your data, from music to photos and videos, is securely backed up and fully accessible from any internet connection £30 per year
Data cleanse (in-store) If you want to recycle or trade in your PC, your personal data will be securely wiped from your computer

£30

Data cleanse (at-home) If you want to recycle or trade in your PC, your personal data will be securely wiped from your computer £89
 

3. Emergency support

A range of services in case the worst happens with your computer.

Service What's included Price
Data back-up (in-store) All system and data files backed up to an external hard drive (sold separately) £20
System check and fix (in-store) A full diagnosis check of your computer settings to get your computer back to full working order £40

We only charge for our services if we can complete the work to your satisfaction. If you need any further assistance when you're at home, you can phone our free technical support team who will be happy to help you.

To find out more about the services available, or to book an appointment simply visit one of our shops.

Our specialist computer service is available in all our shops.