- Accessible parking - Car parking spaces are reserved for disabled customers on all levels next to the lift – our car park is on Hayes Bridge Road.
- Shopmobility - Manual or motorised wheelchairs are available from Shopmobility: telephone 029 2039 9355.
- Hearing loops - Fixed hearing loops are available at all payment points.
- Sign language - Some of our staff can use and understand sign language. Please call us by Typetalk/Text Direct to check if there’s anyone available to meet and assist you.
- Accessible fitting rooms - All our fitting rooms have an accessible cubicle.
- Accessible toilets - You’ll find an accessible toilet on every floor.
- Wide access lifts - All our lifts have wide enough doors for wheelchairs giving you access to all floors.
- Help with your shopping - Just ask any member of staff if you need assistance carrying your shopping.
- Customer collections - Why not collect all your purchases when you’re leaving the store? Hand them in at any pay point and we’ll take them to our Customer collections desk, which is accessible via Bute Terrace. If you’re driving let us know and we can bring your purchases out from Customer collections to your car.
- Standard delivery - When you spend over £50 we’ll deliver for free. Spend less and standard delivery costs just £3. We’ll deliver to the room of your choice, and remove any unwanted packaging for us to recycle responsibly.
- Postal service - If you prefer we can post your shopping, to be with you in about 5 working days.
- Telephone shopping - Typetalk/Text Direct is available. Please ring 18001 + 029 2053 6000. To double-check whether the services marked * are available please just call 029 2053 6000. The number is Typetalk/Text Direct-enabled if you add the prefix 18001 +.
We always welcome your comments, so please do let us know if you’ve any questions or suggestions. For help or more information, please ask any member of staff, or contact:
Customer Services Manager
John Lewis Cardiff
Cardiff CF10 1EG
Telephone 029 2053 6000
Textphone 18001 + 029 2053 6000 (via Typetalk)
Fax 029 2053 6099
Send us an email.