Facilities & Services at John Lewis Newcastle

Baby Feeding & Changing Room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' rooms, which are on the First floor, by the Sports department, and on the Second floor, by the Place to Eat. In them you'll find:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Separate area for mothers who want privacy

Click & collect Newcastle

Order online, collect from John Lewis Oxford Street

Can’t wait for delivery? Then use our Click & collect service.

Simply order online by 8pm today, and collect after 2pm tomorrow from this branch.

Note: this service is available on selected items. Please check individual product pages for details.

Find out more

The Place to Eat

The Place to Eat

Inviting and relaxing, there’s seating for 300.

There are 5 specialist counters, offering hot food, freshly-made sandwiches and salads, sweet and savoury crepes and our home-made cakes and scones. We also do children's food.

The Place to Eat is situated on the second floor




Export department

Telephone: +44 (0)191 232 5000
Fax:+44 (0)191 211 3499

Our Export department can be found on the 2nd floor

Services for disabled customers

The Brasserie

We offer a range of services to help make John Lewis an easier, more convenient place to shop.

Read more



Rossopomodoro offers an impressive range of pizza, pasta and salad and a relaxed atmosphere - perfect for catching up with friends or family.

Please come and visit us. If you'd prefer to book your table in advance, simply call 0191 261 1287. Last orders are 1 hour before the shop shuts.

Open from 11.30am Monday to Friday
Open from 11am Saturday and Sunday

Bureau de change

Bureau de change

Visit our bureau de change, located in our Customer Services department, to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

Read our John Lewis Foreign Currency page for more information.


Services available in all our shops

Book online for services marked * - just follow the link

Back to Top ^

Fashion and Beauty Services

Fashion and Beauty Services

Home Services

Home services

Gift Services

Home services
Gift list*
Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.

Technology Services

Technology services

Installation and Disposal Services

Installation and Disposal Services

Baby and Child Services

Baby & Child services

Unique services at John Lewis Newcastle

Back to Top ^

Elemis Spa Pod


Enjoy a 30-minute facial in the Elemis Spa Pod.

Not only will the Elemis Spa Pod work wonders on your face but its ‘magic chair’ also massages you from head to toe! This works by scanning your body to evaluate your tense areas and works on those a little harder than everywhere else. Bliss!

Find out more about Elemis treatments and book an appointment

Clarins Skin Spa

Clarins Skin Spa

The Clarins Skin Spa offers an oasis of calm in busy department stores. The one place guaranteed to relax the mind and body, and rebalance and rejuvenate your skin whilst you`re out and about shopping.

For more information or to book a place call the Clarins Skin Spa on 0191 230 1518.

Beauty Retreat*

Beauty Retreat

Conveniently located on the ground floor of the shop, but a million miles away from the hustle and bustle, the Beauty Retreat is a haven where you can take some time out, relax, and enjoy being pampered.

With the latest innovative treatments from the finest beauty brands, our Beauty Retreat is ideal for women and men. The unique environment and excellent customer service ensures it's the perfect way to help you look and feel your very best.

Read more



Book your dream holiday with the travel experts.

Kuoni Personal Travel Experts are passionate about travel, taking the time to listen to your ideas and inspire you with honest and personal recommendations.

Find out more