Facilities & Services at John Lewis Oxford Street

Baby feeding and changing room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' Room, which you'll find on the Fourth floor, by the Nursery department, away from the busy shop floor.

In it you'll find:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Separate area for mothers who
    want privacy

Click & collect from Oxford Street

Order online, collect from John Lewis Oxford Street

Can’t wait for delivery? Then use our FREE Click & collect service.

Simply order online before 7pm today, and collect after 2pm tomorrow from this branch.

Note: this service is only available on selected items. Please check individual product pages for details.

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The Place to Eat

Take a moment to rest your feet and recharge your batteries with a bite to eat and a refreshing drink. We have several restaurant choices:

  • Coffee Shop on the Fourth Floor
  • The Place to Eat on the Fifth Floor
  • The Roof Garden which is open from May-September 2014 (10am - 4pm) hosts a Joe & The Juice bar
  • Rossopomodoro, a pizza and pasta restaurant, and ham holy burger, a burger restuarant, both on the Third Floor

Foodhall delivery service

John Lewis Foodhall

If you live in the W1 area you can have your foodhall shopping delivered to your door.

For purchases under £50 the cost is £5; over £50 and it’s just £3.Just ask at the checkout.



Export department

Telephone: +44 (0)115 941 8282 ext 4266
Fax: +44 (0)115 945 4308

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Services for disabled customers

Services for disabled customers

We offer a range of services to help make John Lewis an easier, more convenient place to shop.

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China Union Pay

China Union Pay

We accept China Union Pay (CUP) - the national bank card in our Oxford Street and Stratford City shops.

We are only able to accept this method of payment when the customer / card holder is present in the shop. Unfortunately China Union Pay can't be used for phone or online orders.

Services available in all our shops

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Baby and Child services

Baby and Child services

Fashion and Beauty Services

Fashion and Beauty Services

FingerPrint Jewellery

FingerPrint Jewellery

Capture your child’s hand, foot or fingerprints in solid silver to keep as a unique charm, pendant, cufflink or keyring. Fingerprints are captured using a special putty and are actual size in the jewellery. Hand and footprints are taken using an inkless system and are miniaturised to be made into your chosen item.

Items will be ready to collect from store in approximately 4 weeks.

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Home Services

Home services

Technology Services

Technology services

Installation and Disposal Services

Installation and Disposal Services

Gift Services

Picture Framing Service
Gift list
Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.


Fitted bathrooms

We offer a wide range of bathrooms to suit your style and budget. All our ranges offer quality constructions and exceptional attention to detail. Our Partners will be happy to talk to you in more detail about the products we offer, and can advise you on every aspect of your new bathroom including furniture, showering, taps and sanitaryware.

Unique services at John Lewis Oxford Street

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Bobbi Brown Studio

Bobbi Brown

“Looking your best is simple and achievable - all it takes is knowledge, a few steps, and the right products.”
- Bobbi Brown

Receive a complimentary lesson when you visit the Bobbi Brown Studio. You’ll first have an assessment of your skin, to determine your ideal skincare regime, followed by application of your perfect make-up hues. Plus, you'll receive your very own personalised face chart.

Call the Bobbi Brown counter at John Lewis on 020 7629 7711 to book your on-counter appointment.

Shop Bobbi Brown

Buying wallpaper


We carry a wide selection of wallpaper styles.

The supplier can usually deliver your wallpaper within 4-5 working days or send you samples within a week.

Shop Wallpapers

Clarins Beauty Room


You'll receive a complimentary facial when you purchase 3 or more skincare products. An additional booking fee of £20 must be paid which is redeemable against Clarins products on the day of treatment. 24 hours notice is required if cancelling bookings.

For details and availability see a Clarins consultant or call 020 3073 0649

Shop Clarins

Meet Canon demonstrators

Canon demonstrators

Whether you’re a novice or guru, get the latest recommendations and professional advice on Canon’s range of products from one of Canon’s expert demonstrators.

Demonstrators will be in store every weekend to answer your technical questions.

Shop Canon

Dressmaking Demonstrations


Every Thursday
6 - 8pm
Haberdashery, Fourth floor

Every Thursday evening one of our expert Partners will show you how you can create a garment, by following one of our simple step-by-step patterns.

Shop Sewing & Knitting

Dye-to-Match Hats

Dye-to-match hats

Complete your outfit by using our special Dye-to-Match hat service. There are 4 styles of hat to choose from: wide brim, small brim, disc and fascinator. Once you’ve selected your style, you simply need to choose a colour card or swatch (you can visit our haberdashery department for this).

Place your order and your bespoke hat will be delivered within 6 weeks. A delivery window of 2 hours can then be arranged.

Shop Women's Hats

Elemis Spa Pod

Elemis spa pod

Enjoy a 30-minute facial in the Elemis Spa Pod.Not only will the Elemis Spa Pod work wonders on your face but its ‘magic chair’ also massages you from head to toe! This works by scanning your body to evaluate your tense areas and works on those a little harder than everywhere else. Bliss!

To book your Elemis experience call the Beauty Department.

Elemis treatments for men - Power Booster Facial
Designed for men's skin, this power-charged treatment helps to cleanse, firm and hydrate the skin, reducing the appearance of wrinkles. Intelligent Adaptogenic Technology helps channel moisture to where it’s needed most.

Tri-Enzyme Resurfacing
Powerful enzymatic action of fruit extract Papain and White Truffle help to resurface the skin safely and effectively. The advanced formulations and techniques help to smooth the appearance of fine lines and wrinkles. Uneven pigmentation and acne scarring can be reduced.

Shop Elemis

Fitness Advice

Fitness Advice

Looking to invest in fitness at home? Need help in choosing what equipment’s best for you?

Ask about our free one-to-one consultations – and book a personal appointment with one of our COVE-qualified Fitness advisors. Your consultation includes a simple fitness assessment, a chat about your personal goals, and is designed to find the right fitness equipment for you. There’s no obligation to buy.

To book, call into the Sports department (5th floor), call 020 3073 0632.

Fitted Wine Racks

Fitted wine racks

Our Fitted Wine Rack service offers the perfect solution to storing your precious wine collection in a space-efficient way.

Our fitted wine storage collection allows you to create a bespoke solution for your wine, as these racking systems can be built anywhere there's a space; in a cellar, under the stairs or as part of a kitchen design.

For more information about the ranges available as well as measuring and fitting, please see our Fitted Wine Racks service page.


Jane Packer Flower Shop

Jane Pack flower shop

Jane Packer's Flower Shop is located at the VIP entrance, close to Cavendish Square. This wonderful shop has an amazing floral collection that’s perfect for any occasion.

For more details, please contact
020 3073 0621



Book your dream holiday with the travel experts.

Kuoni Personal Travel Experts are passionate about travel, taking the time to listen to your ideas and inspire you with honest and personal recommendations.

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Maximising rental potential

Maximising rental potential

Our free Lettings service offers advice on how to prepare your home and maximise rental potential.

From practical advice on how to protect mattresses and safely store away personal belongings, to advice around swapping fine china for basic crockery, our Home Design team will be happy to help.


Personal shopping - Lettings pack

Lettings Pack

Whether you're a ‘Nester’ or ‘Investor’, ‘Moving in’ with John Lewis is the easy way to equip your home. To make life simple we’ve put together a list of all the best value basics you'll need. We’ll put them together and delivered them to you in 10-15 days after acceptance of the order.

Or, if you want your own package, book an free appointment with one of our personal shoppers who can help you select.

Pick up a pack from the 5th floor, or contact us on 020 3073 0549
(Fax: 020 3073 0670).

Picture Framing Service

Picture Framing Service

Pictures and Mirrors department, Second floor

We have over 200 frames and 150 mounts to choose from. The frames are made-to-measure and take 10-14 days to complete.

For more information, call 020 3073 0544.

Shop Photo Frames