Services at John Lewis Oxford Street

There are many services available throughout our shops. Each service is designed to make your shopping experience special and personalised, while offering help and advice to ensure you choose the perfect product for you.

The services listed below are available in all our shops (with the exception of our at home stores). John Lewis Oxford Street offers some additional services, which are also listed on this page.

Gift services

Gift Services

Each service opens in a new window.

Gift list

Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.

Extra Services

At Oxford Street we offer some additional services.

Bobbi Brown

Bobbi Brown studio

“Looking your best is simple and achievable - all it takes is knowledge, a few steps, and the right products.” 

Bobbi Brown

Receive a complimentary lesson when you visit the Bobbi Brown Studio. You’ll first have an assessment of your skin, to determine your ideal skincare regime, followed by application of your perfect make-up hues. Plus, you'll receive your very own personalised face chart.

Call the Bobbi Brown counter at John Lewis on 020 7629 7711 to book your on-counter appointment.


Buying wallpaper

We carry a wide selection of wallpaper styles.

The supplier can usually deliver your wallpaper within 4-5 working days or send you samples within a week.


Clarins Beauty Room

You'll receive a complimentary facial when you purchase 3 or more skincare products. An additional booking fee of £20 must be paid which is redeemable against Clarins products on the day of treatment. 24 hours notice is required if cancelling bookings.

For details and availability see a Clarins consultant or call 020 3073 0649


Come and meet Canon demonstrators in store

Whether you’re a novice or guru, get the latest recommendations and professional advice on Canon’s range of products from one of Canon’s expert demonstrators.

Demonstrators will be in store every weekend to answer your technical questions. 


Dressmaking Demonstrations

Every Thursday
6 - 8pm
Haberdashery, Fourth floor


Every Thursday evening one of our expert Partners will show you how you can create a garment, by following one of our simple step-by-step patterns.



Dye-to-match hats

Dye-to-Match Hats

Complete your outfit by using our special Dye-to-Match hat service. There are 4 styles of hat to choose from: wide brim, small brim, disc and fascinator. Once you’ve selected your style, you simply need to choose a colour card or swatch (you can visit our haberdashery department for this).


Place your order and your bespoke hat will be delivered within 6 weeks. A delivery window of 2 hours can then be arranged.




Elemis Spa Pod

Enjoy a 30-minute facial in the Elemis Spa Pod.

Not only will the Elemis Spa Pod work wonders on your face but its ‘magic chair’ also massages you from head to toe! This works by scanning your body to evaluate your tense areas and works on those a little harder than everywhere else. Bliss!

To book your Elemis experience call the Beauty Department.

Elemis treatments for men

Power Booster Facial
Designed for men's skin, this power-charged treatment helps to cleanse, firm and hydrate the skin, reducing the appearance of wrinkles. Intelligent Adaptogenic Technology helps channel moisture to where it’s needed most.

Tri-Enzyme Resurfacing
Powerful enzymatic action of fruit extract Papain and White Truffle help to resurface the skin safely and effectively. The advanced formulations and techniques help to smooth the appearance of fine lines and wrinkles. Uneven pigmentation and acne scarring can be reduced.


FingerPrint Jewellery

Capture your child’s hand, foot or fingerprints in solid silver to keep as a unique charm, pendant, cufflink or keyring. Fingerprints are captured using a special putty and are actual size in the jewellery. Hand and footprints are taken using an inkless system and are miniaturised to be made into your chosen item.

Items will be ready to collect from store in approximately 4 weeks.

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Fitted Bathrooms

We offer a wide range of bathrooms to suit your style and budget. All our ranges offer quality constructions and exceptional attention to detail. Our Partners will be happy to talk to you in more detail about the products and service we offer, and can advise you on every aspect of your new bathroom including furniture, showering, taps and sanitaryware. And, if you'd like us to fit your bathroom for you, we can do that too.

Fitted wine racks

Fitted Wine Racks

Our Fitted Wine Rack service offers the perfect solution to storing your precious wine collection in a space-efficient way.

Our fitted wine storage collection allows you to create a bespoke solution for your wine, as these racking systems can be built anywhere there's a space; in a cellar, under the stairs or as part of a kitchen design.

For more information about the ranges available as well as measuring and fitting, please see our Fitted Wine Racks service page (opens in a new window).

Fitness Advice

Fitness Advice

Looking to invest in fitness at home? Need help in choosing what equipment’s best for you?

Ask about our free one-to-one consultations – and book a personal appointment with one of our COVE-qualified Fitness advisors. Your consultation includes a simple fitness assessment, a chat about your personal goals, and is designed to find the right fitness equipment for you. There’s no obligation to buy.

To book, call into the Sports department (5th floor), call 020 3073 0632.

Flower Shop

Jane Packer Flower Shop

Jane Packer's Flower Shop is located at the VIP entrance, close to Cavendish Square. This wonderful shop has an amazing floral collection that’s perfect for any occasion.


For more details, please contact 020 3073 0621



Book your dream holiday with the travel experts.

Kuoni Personal Travel Experts are passionate about travel, taking the time to listen to your ideas and inspire you with honest and personal recommendations.

Find out more

Home rental potential

Maximising your home’s rental potential

Our free Lettings service offers advice on how to prepare your home and maximise rental potential.

From practical advice on how to protect mattresses and safely store away personal belongings, to advice around swapping fine china for basic crockery, our Home Design team will be happy to help.

Personal shopping

Personal shopping - Lettings pack

Whether you're a ‘Nester’ or ‘Investor’, ‘Moving in’ with John Lewis is the easy way to equip your home. To make life simple we’ve put together a list of all the best value basics you`ll need. We’ll put them together and delivered them to you in 10-15 days after acceptance of the order.

Or, if you want your own package, book an free appointment with one of our personal shoppers who can help you select.

Pick up a pack from the 5th floor, or contact us on 020 3073 0549 (Fax: 020 3073 0670).

Picture framing service

Picture Framing Service

Pictures and Mirrors department, Second floor


We have over 200 frames and 150 mounts to choose from. The frames are made-to-measure and take 10-14 days to complete.


For more information, call 020 3073 0544.