Facilities & Services at John Lewis Stratford City

Baby Feeding & Changing Room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' room, which is on the Third floor, by The Place to Eat, away from the busy shopfloor. In it you'll find:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Separate area for mothers who want privacy

Click & collect Stratford City

Order online, collect from John Lewis Oxford Street

Can’t wait for delivery? Then use our Click & collect service.

Simply order online by 8pm today, and collect after 2pm tomorrow from this branch.

Note: this service is available on selected items. Please check individual product pages for details.

Find out more

The Place to Eat

The Place to Eat

A contemporary eating venue to relax and meet friends. The menu offers a selection of freshly prepared and cooked dishes by chefs at specialist counters.

If you're looking for a coffee and a cake or pastry, salad or sandwich or a wide selection of freshly prepared meals cooked to order this is the 'Place to Eat'.

The Place to Eat is on the Third floor.

    Opening hours:

  • Mon - Fri: 10am - 7.30pm
  • Saturday: 9am - 7.30pm
  • Sunday: 11.30am - 5.30pm

During September 2016 there will be improvements to our Place to Eat restaurant with the aim of providing faster service options, while still providing great service and a fabulous environment for customers who just want to relax and refuel.


Services for disabled customers

Services for disabled customers

We offer a range of services to help make John Lewis an easier, more convenient place to shop.

Read more

China Union Pay

China Union Pay

We accept China Union Pay (CUP) - the national bank card in our Stratford City and Oxford Street shops.

We are only able to accept this method of payment when the customer / card holder is present in the shop. Unfortunately you can't use China Union Pay for phone or online orders.

John Lewis Bureau de change

John Lewis Bureaux de change

Visit our bureau de change, located in our Customer Services department, to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

Read our John Lewis Foreign Currency page for more information.


Services available in all our shops

Book online for services marked * - just follow the link

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Fashion and Beauty Services

Fashion and Beauty Services

Home Services

Home services

Gift Services

Home services
Gift list*
Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.

Technology Services

Technology services

Baby and Child Services

Baby & Child services

Installation and Disposal Services

Installation and Disposal Services

Unique services at John Lewis Stratford City

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Elemis Spa Pod

Fitted Bathrooms

Relax and be pampered at the Elemis spa pod. Try one of the Power Boosting Facials or choose a complete body treatment. 

Find out more about treatments, and book an appointment here 

Blink Eyebrow Bar

Blink Eyebrow Bar

Blink therapists are the experts at getting the best out of your eyebrows to enhance your facial features. They were the first to introduce eyebrow bars into department stores, as a new way to bring a quick and trusted service to customers.

Pop in for an eyebrow shape, tint or a simple tidy up.

To book an appointment, please call 0208 532 3569

Maximising rental potential

Maximising your home’s rental potential

Are you thinking of renting out your home? Our free Lettings service offers advice on how to prepare your home and maximise rental potential.

From practical advice on how to protect mattresses and safely store away personal belongings, to advice around swapping fine china for basic crockery, our Home Design team will be happy to help.

Finger Print Jewellery

FingerPrint Jewellery

Capture your child’s hand, foot or fingerprints in solid silver to keep as a unique charm, pendant, cufflink or keyring. Items will be ready to collect from store in approximately 4 weeks.

Find out more and book an appointment

John Lewis Opticians

John Lewis Opticians

Your eyes are precious, and we'll help you look after them. From discovering the perfect frames, to having your eye test, at John Lewis Opticians you'll find the personal advice, latest ranges and specialist attention your eyes deserve.

We offer a £25 eye test, and walk-in appointments are available each day. If you'd prefer to plan ahead, please book here or call 0208 532 3570.