Panasonic KX-PRS120 Premium Digital Telephone and Answering Machine, Single DECT

Product information

The sophisticated Panasonic KX-PRS120 combines a modern design with fantastic performance to deliver a landline telephone that's a cut above the rest. Its slim, simple design will fit in with any modern interior without sacrificing comfort in your hand. The 2.2-inch colour screen features a stylish new interface that makes accessing the option you need quick and easy.

Key Features:

  • The beautiful colour display on the KX-PRS120 ensures that numbers and text are clear and easy to read, with the on-screen graphical interface providing a simple and intuitive experience. Large, well defined buttons make input and navigation easy.

  • An error-correction system helps deliver clearer phone conversations with fewer interruptions, giving you outstanding sound, even when you're further away from the base.

  • The KX-PRS120 also employs Noise Reduction to cut out some of the background noise from the other side of the conversation. It's great if you're talking to someone who's in a busy street or has children playing nearby as it will isolate their voice, making it easier for you to hear. You can also adjust the pitch of voices on the phone to help you enjoy conversations as if the other person were standing in the same room as you.

  • If you have a caller ID service enabled by your service provider, the KX-PRS120's Caller ID feature can convert text into speech, giving you a vocal representation of who's calling so you don't even have to look at the screen to find out who's one the other side.

  • Incoming and outgoing call barring works in conjunction with your Caller ID service to help minimise unwanted or nuisance calls, ensuring only the people who matter to you can contact you.

  • One Touch Eco Mode gives you a simple yet effective way of preserving power. By pressing the ECO button, signal output is greatly reduced, helping you save energy and money on your energy bills.

Answering machine
Caller ID display Information See name and number of who's calling (there may be a charge for this service)
Caller memory Information Stores popular numbers so you can retrieve them easily
300 name and number directory
Handset: Approx. H78 x W52 x D80 mm. Base: Approx. H47 x W26 x D145 mm
2.2" TFT colour LCD (QVGA) Display
GAP compatible Information Use more than one phone from the same base station: e.g. have one phone in the hallway, another in the bedroom
Last number redials Information Lists the previous numbers so you can redial them very quickly
Maximum range Information How far away from its base the phone will pick up a signal (normally 300m outdoors)
Maximum Standby Time Information The time the phone can be left off the charger (when not in use) before needing a recharge
150 hours
Maximum Talk Time Information How long you can use the cordless phone for, once it’s been fully charged
12 hours
Message Recording Time Information How many minutes' worth of messages can be recorded
40 minutes
Model name / number
Phone set
Ringtones Information Choice of ringtones: polyphonic tones have a greater range of tone for better sound quality; with MP3 ringtones you can use music as a ringtone, such as a favourite song
40 ringtones
SMS capable Information Send text messages from your phone to another SMS-capable phone
Wall Mountable
Handset: Approx.110g. Base: Approx. 90g


Click & collect

Free from John Lewis or Waitrose shops for collection tomorrow from 2pm
355 participating John Lewis and Waitrose shops

Collect + from a local shop from tomorrow - postcode exclusions apply for Collect+ deliveries

5000+ participating Collect+ shops

Standard delivery in 5 working days


Next or named day delivery


Next, named or Saturday UK delivery


Next/named day UK delivery pre-10.30am


Next/named day UK delivery pre-10.30am


International delivery not available

We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.


Find out more about returning products

Q & As

Panasonic KX-PRS120 Premium Digital Telephone and Answering Machine, Single DECT 3.3 5 7 7
What a dreadful product - Panasonic cordless phone Ignore the initial set up which is understandably lengthy. The key problem with this phone is that you cannot hear the person properly on the other end of the line - a prerequisite for an effective phone one would think?. The volume controls do not help, resulting in an indistinct and intermittent sound of the person you are speaking to. We have an old Panasonic phone which works well and we anticipated a good replacement. The Which score for this model is supposedly 83% - we are Which subscribers (for the time being!). They need to reduce this to <10%. The lengthy set up of putting in your regular phone numbers is expected, but to retrieve them for everyday use is a hassle and unexpectedly time consuming. The phone does not inspire you to pick it up and use it but rather makes you feel that it is a hindrance and that it will take time out of your day. This product is not fit for purpose and we recommend you do not buy it - good to look at and useless to use. Just to be clear, we tried two of these phones to check that one of them may be a blip, but both were the same. John Lewis customer services score in dealing with the problem: <5%. We will try and return the phones this week. One remains in our home uncollected at present and we will shortly be asking them to collect the second phone. Not all their staff know the procedures for returning/replacing goods so be wary of this when you call. 21 January 2015
A good unit when it works but getting it set up can be a very steep learning curve. I bought a 3-phone system following a very favourable review on Which?. Whilst the handsets are light, hence easy to slip into a pocket and carry around with you, and the speech is clear when using them, sadly the set up is a nightmare. In fairness setting up the main phone is not too arduous, although even for that there is much where the instructions could be improved – explaining how you correct your typing errors, for instance - there is no dedicated backspace key but when that facility is available the left hand “soft” key has a “C” for “Clear” displayed above it ). But setting up the additional handsets is where the nightmare really begins. Each handset arrives with its own base unit/charging station and a key part of the set up process is to electronically bind each handset to the base unit (they use the expression “Registering the handset to the base unit”). Now this is the key point: by “base unit” they do not mean the respective base unit of the additional handsets, which unsurprisingly is the impression given in the slimmer additional handset manual, but to the base unit of the main hand set from where the WiFi signal is propagated. NOTE WELL. 05 December 2014
Outstanding phone i bought this phone and I am happy I did it's a great cordless phone super clear and very easy to use I can't be happier thank you Panasonic 14 November 2014
Very quiet for a house phone. I purchased this phone and additional handset to replace an old Panasonic Dect phone, purchased many years ago. Given the passage of time I was expecting something more improved and I am disappointed. It has no significant improvements (apart from a more contemporary style) and in my view a significant disadvantage. The base unit has no built in ringer and we are missing incoming calls as we cannot hear either of the two handsets easily when there is an incoming call. I feel this needs highlighting within the specification as compared with our old phone the two handsets only produce two thirds of the volume when we receive an incoming call i.e. we are missing the output from the old base unit. I am not sure if the KX PRW120 features a ringer in the base station but if you live in a reasonably sized four bedroomed house you might want to consider this as an alternative. I wish I did. 02 November 2014
The best on the market Excellent clarity, easy to handle, compact, simple operating technique, Which? Magazine's best buy, at a good price. 29 July 2014
Great telephone I disagree with the last reviewer. This telephone is well made and the sound is incredible. I am a little deaf and I have no problem with this phone. The only grumble I have, along with nearly every other telephone, you have to type in your contacts yet again! It is very easy to use and looks stylish. 01 July 2014
Ok but cheap plastic. Although the phone is ok and functions ok, the unit is cheap and plasticy. The base unit has no weight and easily falls over. If i had seen this item in the flesh rather than an internet order i wouldnt have bought it especially at this price. 16 October 2013
1-7 of 7


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