After successfully winning the contract to rebuild the Severn Trent Water Head Office in Coventry, BAM Construction were faced with the challenge of procuring and installing white goods into the kitchen areas of each floor in this new high tech building.

The requirements were very specific in terms of energy and water consumption for these products, so they approached us with a shopping list. We supplied John Lewis integrated fridges and Bosch dishwashers and these were installed towards the end of this project.

The challenges around this project included the bulk quantities involved and timed delivery to the site.

Phill Williams, Senior Project Surveyor for BAM comments:

"I would recommend John Lewis…from the initial enquiry stages and throughout the project they were proactive, professional, courteous and assured as to what they could deliver and how the project was going to be fulfilled. They ensured that we sourced products that fitted the clients' requirements, and that deliveries were scheduled so that all products arrived and could be installed on time. The service benefitted us mainly in the fact that it was a 'one stop shop'; all matters were dealt with through one point of contact, so were swiftly resolved."

Madison Performance Group

Madison is the global leader in Workforce Engagement and Sales Incentive Marketing, and was looking for a supplier of premium products for their rewards platform in the UK. John Lewis was a preferred choice as our brand and reputation have helped make us Britain’s favourite retailer for the last 4 years in succession.

Madison has a system that's used for their reward platform, and the challenge was to provide a solution that could be integrated into their current way of working. We used their corporate ordering system, allowing Madison to place their orders and manage
fulfilment to the end customer.

The requirements were very specific in terms of energy and water consumption for these products, so they approached us with a shopping list. We supplied John Lewis integrated fridges and Bosch dishwashers and these were installed towards the end of this project.

Alex Richman, Director of Global Services for Madison comments:

"SFB is very easy to work with and accommodating. They provide seamless integration with our systems. Their guarantees with their products make them very attractive to our
participants. SFB's easy integration plan made it quick and painless for us to launch without adding overhead."

Red Gate - a special shopping evening at John Lewis Cambridge

Simon Galbraith, Joint CEO of Red Gate comments:

"There were 200 of us sat in a dusty lecture hall, listening to the most boring set of presentations that we could persuade our managers to conjure up: the stage was perfectly set for a surprise. Once inertia had finally set in, we asked our staff to walk around the corner which brought them through the doors of John Lewis. Inside, we were greeted by a line-up of smiling assistants offering glasses of champagne. The Cambridge store had generously agreed to open for us after hours and we gathered that each member of John Lewis staff there had volunteered to work that evening. All our employees were clutching the vouchers we gave them earlier and looking awestruck at the thought of an entire gleaming cathedral-like department store to themselves! Handbags and electronic items proved the most popular purchases.

The next day, 200 people wrote to me saying thank you, with one person saying that they’d had the best night of their life; this is hardly an everyday occurrence, even at Red Gate. For those of us involved in organising the event it was a pleasure to interact with the John Lewis staff, who appeared to get as much out of it as we did. We couldn’t have held such a successful event to reward our staff without the hard work, support and dedication of the staff at John Lewis Cambridge."

The Daily Mail and Mail on Sunday Rewards Club

Allan Maccaskill comments:

"When the Daily Mail and The Mail on Sunday set up The Mail Rewards Club, we recognised the need for Rewards that brought brand credibility to our Club and offered our members Rewards that they really wanted. John Lewis and Waitrose vouchers met that brief perfectly, and built on an established partnership between John Lewis and Mail Readers. By offering Rewards including John Lewis vouchers we were able to add to the appeal of our Rewards Club...

After 4 months the fact that we have 600k members, and John Lewis vouchers are one of the most popular in the programme, is testament to the success of the respective brand fit. Operationally the ease of ordering the vouchers, efficient delivery process and simplicity of redeeming the vouchers in store makes the whole process seamless and adds to the success of the partnership."