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Terms and conditions

1. Cancellation notice
We are unable to accept cancellations or returns on hampers, chocolates or wine gift owing to the perishable nature of the product. This does not affect your statutory rights in the event of faulty goods, and we will be happy to provide you with a full refund or exchange in this event.

2. Prices
All prices include VAT and duty (where applicable).

3. Supply
All hamper contents and mixed wine cases are fully listed and every effort is made to supply the items shown. However, in the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value. All sizes are approximate. All items subject to availability. This does not affect your statutory rights. You must be over 18 years of age to order from John Lewis Solutions for Business.

4. Offensive Weapon Act
Under this act, it is an offence to sell knives or knife blades to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18.

5. Licensing Act
Please note that by law, products containing alcohol are only available to order for customers aged 18 or over.

6. Orders
John Lewis reserves the right to refuse to accept an order and also reserves the right to immediately suspend the fulfillment of an order if the customer is in breach of any of these terms and conditions.

7. Allergy warning
Some products may contain nuts or nut oil.


1. Brand protection
No trade mark, service mark, corporate name or other trading name of John Lewis plc or any of its subsidiary companies may be used by a customer without that customer first obtaining the prior written permission of John Lewis.

2. Variation
John Lewis reserves the right to alter any of these terms and conditions but undertakes that before so doing it will serve a reasonable notice upon the customer. The customer may not vary the terms and conditions and any attempt to vary these terms and conditions will not be affective unless it is in writing and signed on behalf of John Lewis.

3. Severance
If any of the provisions of these terms and conditions shall be found by any court to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions of these terms and conditions which shall remain in full force and effect.

4. Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision of these terms and conditions.

5. Third parties
A person who is not a party to these terms and conditions will acquire no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or take the benefit of any of these terms and conditions.

6. Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of England and the English courts shall have exclusive jurisdiction.

Customer Services
Telephone 03456 049 049, 7am to midnight, 7 days a week.

Write to:
John Lewis,
P.O. Box 19615,

Registered office:
John Lewis PLC,
171 Victoria Street,

Registered in England No.233462.

Gift voucher terms and conditions

John Lewis plc will supply gift vouchers in accordance with these terms and conditions. For the avoidance of doubt all other terms whether contained or referred to in a customers order or in any other document, are hereby excluded.

1. Delivery
Whenever possible gift vouchers will be despatched on the day following the day the order was placed subject to that order being received by John Lewis prior to 11am. If an order is received after 11am the vouchers will be dispatched within 2 working days. Please note that the date of despatch and delivery to a customer is not of the essence. All vouchers will be delivered by secure means to the address given by the customer at the time the order was placed. Please note, for all orders over £7,000 delivery may take longer due to the increased security measures which will be put into place. The customer must notify John Lewis of any discrepancy in a delivery as soon as possible but in any event within 3 days of the delivery of the vouchers.

2. Risk
Risk of loss, destruction or damage to the vouchers remains with John Lewis until delivery to the customer's address or nominated address where upon risk shall pass to the customer or recipient.

3. Payment
Payment can be made by credit/debit card, cheque, BACS or charged to an existing John Lewis personal or business account. Late payment of invoices will result in the forfeiture of any previously agreed discount on business accounts, and will adversely affect further use of the account. For customers who have purchased vouchers through a John Lewis business account, interest at the prevailing rate on the overdue account will be payable. For all other customers interest on overdue accounts will accrue in accordance with the provisions of the late payment of Commercial Debt (interest) Act 1998. If you wish to pay by cheque, BACS or CHAPS, orders will only be fulfilled upon receipt of cleared funds. You cannot use a pre-paid debit card to purchase John Lewis gift vouchers.

4. Gift Vouchers
Gift vouchers cannot be used to discharge indebtedness in respect of any account card or credit card issued by John Lewis plc,Waitrose Limited or John Lewis Financial Services Ltd or partnership card™, nor can they be used for the purchase either directly or indirectly of any financial product or service. Gift vouchers may not be redeemed for cash in any circumstances. Vouchers are not sold on a sale or return basis and no return will be permitted unless it can be demonstrated that John Lewis has been in error in fulfilling the customers order.

5. Rights reserved
We reserve the right to withhold discounts where we believe
vouchers are not being used as genuine personal or corporate gifts.

We accept BACS, CHAPS and the following payment methods:

Please note: minimum order is £1000. Allow extra time for bank transfers.