John Lewis plc will supply gift vouchers in accordance with these terms and conditions. For the avoidance of doubt all other terms whether contained or referred to in a customers order or in any other document, are hereby excluded.
1. Delivery
Whenever possible gift vouchers will be despatched on the day following the day the order was placed subject to that order being received by John Lewis prior to 11am. If an order is received after 11am the vouchers will be dispatched within 2 working days. Please note that the date of despatch and delivery to a customer is not of the essence. All vouchers will be delivered by secure means to the address given by the customer at the time the order was placed. Please note, for all orders over £7,000 delivery may take longer due to the increased security measures which will be put into place. The customer must notify John Lewis of any discrepancy in a delivery as soon as possible but in any event within 3 days of the delivery of the vouchers.
2. Risk
Risk of loss, destruction or damage to the vouchers remains with John Lewis until delivery to the customer's address or nominated address where upon risk shall pass to the customer or recipient.
3. Payment
Payment can be made by credit/debit card, cheque, BACS or charged to an existing John Lewis personal or business account. Late payment of invoices will result in the forfeiture of any previously agreed discount on business accounts, and will adversely affect further use of the account. For customers who have purchased vouchers through a John Lewis business account, interest at the prevailing rate on the overdue account will be payable. For all other customers interest on overdue accounts will accrue in accordance with the provisions of the late payment of Commercial Debt (interest) Act 1998. If you wish to pay by cheque, BACS or CHAPS, orders will only be fulfilled upon receipt of cleared funds. You cannot use a pre-paid debit card to purchase John Lewis gift vouchers.
4. Gift Vouchers
Gift vouchers cannot be used to discharge indebtedness in respect of any account card or credit card issued by John Lewis plc,Waitrose Limited or John Lewis Financial Services Ltd or partnership card™, nor can they be used for the purchase either directly or indirectly of any financial product or service. Gift vouchers may not be redeemed for cash in any circumstances. Vouchers are not sold on a sale or return basis and no return will be permitted unless it can be demonstrated that John Lewis has been in error in fulfilling the customers order.
5. Discount
Vouchers must not be sold to any third party at a discount without the prior written approval of John Lewis. Please call 0845 603 7979 for the current discount rates, or see current Solutions for business brochure
6. Rights reserved
We reserve the right to withhold discounts where we believe
vouchers are not being used as genuine personal or corporate gifts.
