Vax S2S-1 Bare Floor Pro Upright Steam Stick, Grey
The water container is almost impossible to remove. Additionally after use when the tank still has water in I have found on occasions the plug remains in the body of the machine and any remaining water goes over the floor. Not brilliant results on tiles as it skims over the grouting. Really not useful for carpets and seems to have made my carpet pill. Have been advised that John Lewis can't help and need to contact Vax direct although product still within guarantee and I have receipt
05 August 2014
Not dispensing detergent... Am I using it right?
Used this for second time today, the main water tank dispenses water but have to keep trigger pressed for steam. The detergent tank has remained full on both uses; the dial was set to 'Tough Stains' which is the correct setting for using detergent. The unit does not come with any sort of trouble shooting guidance or instructions for that matter. The steam is enough to clean floor tiles but disappointed the detergent tank is not dispensing. Hopefully JL will exchange.
22 June 2014
Badly designed water chambers
Really disappointed with product. Water chamber impossible to remove, I have to wait until my husband is home and he even finds it hard. Given up using it due to this issue. Quite heavy to push around after a while. Good idea to replace a stinky mop bucket hanging around but have bought one again.
Have used a neighbours Coopers mop and was so much easier to use.
JL excellent customer service are replacing with another brand.
06 June 2014
Best gadget I have bought for a long time!
This steam mop is so useful and easy to use. It is light weight but very efficient. I can clean my tiled kitchen floor in a matter of minutes without any problems. It leaves the floor sparkling although a little wet but does not take long to dry. it was the answer to all my problems after being diagnosed with arthritis in both knees and being unable to get down with a bucket and cloth to clean my floor.
06 May 2014
Couldn't get it to work!
I am by no means a technophobe but I have had to return this item as I just couldn't get it to produce steam!
No instructions with the item and on first attempt at cleaning my kitchen floor with cold water in the tank it wasn't producing any steam. On the packing it states any problems with the machine to contact Vax not your supplier so I duly phoned them - line engaged.
After trying again with no steam I again tried the customer helpline - this time I got through but a recorded message said if you were having trouble getting your steamer to produce steam only half fill the tank.
Tried again - guess what? still didn't produce steam. Last time I tried with warm water rather than cold and again no steam - patience exhausted and item returned to John Lewis for a full refund. as usually excellent service from JL! sadly can't say the same for Vax!
01 April 2014
Not for the over 60's
I think manufacturers should consider who they are selling their product to.
Not only is the handle to short (if your over 5.5) and the machine hard to push but trying to get the water containers off to fill with water is impossible for me and I have to get my husband to assist, and then he has problems.
Not a good product at all, very disappointed.
02 March 2014
Vax S2S-1 Bare Floor Pro Upright Steam Stick
Wished I had bought this product earlier, I am really pleased with it, works really well on matt ceramic tiles and cushion floor, just perfect. No more buckets to haul around.
21 February 2014
Keeps our tiles looking good
Bought this machine as our new puppy dog ,the weather and our tiled kitchen floor were just not getting on . It was a basic machine which promised to provide a solution to our problem at not too much money .
So off we went to see the very helpful people at our local John Lewis ,they were as usual very helpful and so we bought the Vax S2S-1 and so far we are very pleased with it
18 February 2014