WD My Cloud, Personal Cloud Storage & Network Attached Storage Drive, 3TB

Product information

Save everything in one place and access it from anywhere with blazing-fast performance using My Cloud, from WD. My Cloud delivers your own password-protected personal cloud storage, with no monthly fees for a whopping 3TB of storage, so you can access all of your files from anywhere with an internet connection.

Access anywhere
You can access your Cloud from anywhere, using an internet enabled device. You can even download WD's file management app to your smartphone or tablet for easy access from a portable device. You can also stream videos, photos and music directly to DLNA certified devices, like televisions, media players and games consoles.

Flexible backup
My Cloud comes with WD SmartWare Pro to help you backup your important data from your PC straight to your cloud. You can schedule automatic backups and choose specific files and folders to backup. My Cloud also works with Apple Time Machine, so Mac users can look after their files too.

Direct uploads from tablets, smartphones and cameras
You can easily transfer your files between your portable device and My Cloud through Wi-Fi to free up space on your device's internal storage. You can also connect your digital camera to My Cloud through the USB 3.0 port to quickly get all of your files where you want them.

Expand your storage
You can also attach an external hard drive to My Cloud through the USB 3.0 port to add additional storage to your cloud.

Compatible with
PC, Mac, Android and iOS tablets and smartphones
Ethernet, USB 3.0
H170.6 x W139.3 x D49 mm
Eligible for International Delivery
Model name / number


Click & collect

Free from John Lewis or Waitrose shops for collection tomorrow from 2pm
355 participating John Lewis and Waitrose shops

Collect + from a local shop from Monday - postcode exclusions apply for Collect+ deliveries

5000+ participating Collect+ shops

Standard delivery in 5 working days


Next day UK delivery


Named or Saturday UK delivery


Named day UK delivery pre-10.30am


Next day UK delivery pre-10.30am


International delivery not available

We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.


Find out more about returning products

Q & As

WD My Cloud, Personal Cloud Storage & Network Attached Storage Drive, 3TB 2.5 5 11 11
WD 3tb my cloud easy to set up. Same price as other retailers but this has a 2 year warranty. great for media streaming to my smart TV and computer + laptop. Using to remotely back up photos from all my family's phones plus automatic backup of my laptop. 04 November 2014
Access your files from all over the world I have been using the WD 3TB for 12 months without any problems - I would recommend it without hesitation 18 October 2014
Great, but a shame it doesn’t work when you need it WD appear to be having great issues with this device at present, as with me many people are finding that it continuously drops off the network and is not accessible remotely. New firmware was rolled out to fix such problems, but this has made things worse for me, and it now needs rebooting daily to re-establish that connection. Part of me is wanting to hang on to see if this is fixed, but it has been two months now and numerous calls to WD support have not got me anywhere, they are unable to fix this mess they created and they are unable to roll back the firmware or advise when new firmware will be released. If you do buy this I would strongly advise you do not upgrade the firmware to v04.00.00-607 and stick with what you have. 14 September 2014
Good spec but very poor performance I bought this drive so I could backup a couple of Macs and store our videos, photos and music in one place. I expected the first backups to be slow but in one case it took almost two days and this was on a wired 100Mb home network. Subsequent backups (using time machine) have been faster but occasionally fail as Time Machine finds inconsistencies in the backup and decides it need to start from scratch. Copying files to and from the device can also take an age - making it impractical to use as a media server or for centralised storage. This is very disappointing as I have a couple of portable WD drives which are great. They need to do something about the internal NAS hardware and software and improve performance on this product to make it useful. 02 September 2014
No longer working after 2 days Bought the 3TB model 10 days ago, spent hours copying all my family photos and videos to it, now 2 days later it has stopped working. I've tried all the troubleshooting options & now waiting for WD support to advise next step. I've trawled through the WD support community and can't see a solution so I assume I am going to have to return to JL & start again. Maybe I've been unlucky since when it did work it was good for storing and accessing our home photos and videos. Here's my feedback: Plus points -Copying to the drive over home network was quick using PC app - 40Gig in 2-3 hours. -The Iphone photo app is good imo. It caches the photo thumbnails and images you have accessed so you can access them when offline. -Streamed photos and even 1080p home movies to our PS3 & new LG 4k TV with no issues, but streaming to a 2 yr old Samsung D7000 TV was not as good even after I updated the firmware on the TV. This could be Samsung being sometimes poor at software imo. -Interface/dashboard is nice and clear Negative points -The build quality does not seem as good as I was expecting from reading the expert reviews online. Compared to other products it looks cheap plastic with shiny white plastic sides. Not as solid feeling as a WD Passport portable drive. Maybe this is not important to its reliability, but it kind of gives the impression if they used cheap looking materials on the outside, what did they use inside! -Set up is a bit confusing when it comes to setting users and email addresses imo -Can't fast forward some high res 1080p movies while streaming, which I can do when streaming the same movie files from our pc over our home network using Plex media or Samsung allshare. This suggests the included media server is basic. Maybe this will improve in software updates. 30 August 2014
Now All our Media is accessible everywhere I had completed a bit of research on NAS storage and although this product was cheaper than the WD cloud Mirror and the EX2 and EX4 it seemed to get the tech vote. I was a little worried about the reviews on here about this device as I wanted to centralise all of our personal and small business files on this device. I have had the device a few hours now and have set it up easily on my iMac, two pc's running windows 7, my iPad and an android Nexus 7. All seems to be ok, with setup being very easy. I decided how I wanted to split off our media and created shares which are basically folders. I was a bit worried as to a previous review on here saying you can't password folders? But you can. All you have to do is make the share/folder NOT public. then you have the option to allow a user to have full read write access, read only or no access. So although not technically pass wording a folder, it does the same thing. If say I want a client to have access to a folder on my cloud I can add the user with a password and then only allow them access to the folder I want them to have access to...simple... Now I have the basic layout of my folder structure or shares I am just uploading all of my pictures and music. I knew this would take some time as there are a few GB. I am going to eventually connect a second drive to this device and then backup onto that. You can add several drives together, so I will add a drive just for my Time Machine backups and then backup for the cloud itself. It is a small neat unit and also locks to our security cable on our iMac so if someone breaks in they have to either cut a thick cable or pull the wall apart... Impressed at its ease....so far 27 August 2014
Disappointing Was very easy to set up and initially worked OK. After 24 hours however started to run slowly transferring data and then failed to appear on network. Despite following online procedures for 2 different reset options it will no longer work. Having to return and can't recommend :( 07 July 2014
Either snail pace slow or faulty Bought this from john Lewis, Cardiff on Sunday 29th June. Initial set up seemed okay, but back up speeds were horrendously slow (estimated time of 1 week to back up my PC). Phoned the helpline and 4 hours later trying to download updated software and changing plugs we were both scratching heads and he conceded it may be faulty, but tried to convince me to download tracking logs to monitor it. Sorry, life is too short. Taking it back next weekend and hopefully exchanging for external hard drives 02 July 2014
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