Which? Customer Survey 2016: this is the biggest survey of its kind in the UK, where 10,000 Which? members are asked to rate 100 high street retailers. John Lewis was named as favourite shop in the survey, ranked top for baby products, and second for beauty and electricals
Verdict Customer Satisfaction awards 2016: based on a consumer survey of 10,000 people, we were named best retailer in 6 categories; furniture, clothing, homewares, electricals, in-store experience, click & collect service, and were named runner-up for best UK retailer
Drapers Digital awards 2016: we won Best Multichannel Retailer (over £10m turnover), Best Customer Experience for iPad, Best use of Mobile, as well as Overall Award for Excellence. These awards celebrate excellence in online retail businesses
Mobile Marketing magazine 2015: our iPad app was named the most effective tablet app
Research Magazine December 2015: we were rated top mobile retailer with the best consumer mobile shopping experience for the second year running
Which? magazine September 2015: named Best Broadband provider
We'd like to thank all our customers for the continuing support that has helped us earn these very welcome endorsements, and to acknowledge the hard work of over 90,000 Partners in achieving such recognition. Thank you.