What is the refund policy for international items?
If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase to the address shown on your delivery note, obtaining proof of postage. By original condition, we'd expect this to mean that you've kept original packaging and labels, and that the item is unused and undamaged.
Unless faulty, we'd like you to make your return within 35 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty, damaged or not as described, please call us on +44 1698 545 454, 7 days a week, 7am to midnight (UK time).
How do I return an item by post internationally?
Please follow the instructions above for any unwanted items. If we've sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us on +44 1698 54 54 54. We'll refund any postal charges you incur to return such items. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.
Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.
When will I receive a refund if I return an international delivery?
If you have returned the item to us, your credit or debit card will be credited within 14 days of you sending the returned item.
What happens if I return a gift sent by international delivery?
We can give you a refund for the item as long as you're named on the order as the recipient. Otherwise, we'll need permission from the bill payer. Please contact our International Customer services team on
+44 1698 54 54 54, 7 days a week, 7am to midnight (UK time) and we can discuss your options.