6 reasons to shop with us

House by John Lewis logo Kin by John Lewis logo Collection by John Lewis logo Somerset by Alice Temperley logo John Lewis & Co logo
1. Great product selection

Since we began trading in 1864, we’ve established close relationships with our suppliers to make sure we bring you high quality products that you can trust.

We also aim to deal openly and honestly with our customers, giving you clear and transparent information about our products and services to build your trust in us.

Many of our innovative own-brand home and fashion products are designed in-house by our talented design team. They work with suppliers to make sure their designs are brought to life in unique, quality products we hope our customers will love.

John Lewis, Oxford Street circa 1905
3. Made in the U.K.

Look out for the Made in the UK Union Jack icon on the product page for British-made products


We work with over 130 UK manufacturers in celebration of the nation’s skills and craftsmanship. Find out more

We also have our own textiles factory in Lancashire in the north of England. Herbert Parkinson became part of the John Lewis Partnership over 60 years ago; formerly a weaving mill, it’s continued that tradition and also makes duvets, cushions, pillows, made to order curtains, blinds and other soft furnishings for the John Lewis brand. Find out more


4. Easy returns
John Lewis delivery packaging

We want you to be totally happy with your purchase. If you’re not, and you’re a customer outside the UK, please return it to us for refund or exchange.

Just follow the instructions on your delivery note, or find out more here.

5. Service
John Lewis partner advising customers

Partners in our shops are famed for their award-winning customer service. We aim to match that service on our website too, with buying guides, videos, full product descriptions and clear images to help you shop.

And if you have a question, we hope our Customer Services section will help you find an answer – if not, please call us on +44 (0)1698 54 54 54

6. Security
John Lewis website on Mac laptop

We take your security very seriously and offer safe payment via all major credit and debit cards, and also PayPal. 

If you sign up to receive marketing information from us, we promise we’ll never pass your details on to any company outside the John Lewis Partnership.

International delivery

You can order selected products from our website for international delivery - £7.50 per order for Europe, £10 for the rest of the world

Find out if we ship to your country

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