FREE RETURNS VIA CO-OP, BOOTHS AND SHELL
How to return
- Use for returning johnlewis.com orders only. We're sorry that we can't accept returns for items bought at John Lewis & Partners shops.
- You can only return your product to a Co-op, Booths or Shell garage that offers our Click & Collect service.
- Fill out the returns section on the front of your delivery note
- Remove the Co-op, Booths, Shell label from the front of the delivery note.
- Attach this to your parcel with your items(s) and delivery note packaged securely inside
- Only use the label for that particular order
- Take the parcel to your local Co-op, Booths or Shell garage (find your nearest branch here)
- After handing over the parcel you will receive an email confirmation
LOST YOUR DELIVERY NOTE?
We can only accept returns using the Co-op, Booths or Shell returns label from your delivery note. Please use one of our other methods for returning your order (see our other methods here)
WHEN WILL I BE REFUNDED?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.