FREE ReturnS via John Lewis & Partners

How to return

If you purchased the item directly from one of our shops, please ensure you have the receipt and the payment card you originally used to buy the product.

For online orders take your order confirmation email or the delivery note and the product you wish to return or exchange to the appropriate department in the shop. You will also be asked to provide your billing postcode.

Use if returning:

  • johnlewis.com orders
  • Telephone orders
  • Items bought in store 

Lost your delivery note?

Don't worry - just take your order confirmation number to the shop. This can be found in your original confirmation email or Click & collect text message.