If you have any technical issues with syncing or charging your device, Fitbit have a dedicated customer service team who can help to quickly resolve your problem.
Call 0800 069 8505
Mon - Fri - 7:00am - 8.00pm
Sat - Sun - 10.00am - 5.00pm
Or check Fitbit's Web Support for FAQs on all of their devices
We can help you get set up
Our specialist in-store Partners can help you to get set up on your new device right away. We can help with anything from transferring personal data from your old device to setting up any essential features.
Visit your local shop with your new device, or simply Click & Collect from a John Lewis & Partners when purchasing and an available Technical Support Partner can set it up for you.
To find out about prices, visit our tech support services page.
Product code: 85913012
The water-resistant Fitbit Charge 4 has been created with a battery that will provide up to 7 days usage, a POLED screen, built-in GPS, sleep tracking and heart rate monitoring. This stylish device provides convenience on the go and can help to inspire you to hit your health and fitness goals.
Active Zone Minutes
Fitbit has created a new metric: Active Zone Minutes (AZM) to help you work out smarter, as a minute of walking and a minute of running don't provide the same benefits. By using your personalised HR zones to alert and reward you for higher intensity movement, Fitbit makes it easy for you to hit your health targets.
Enable Fitbit Charge 4's Smart Wake feature and this handy device will find the best time to wake you up (based on your optimal sleep stage), starting 30 minutes before the alarm time that you set. Don't worry, if this feature isn't activated – your alarm will go off as per the set time.
Fitbit Charge 4 can track your light, deep and REM sleep and then provide insights about your slumber.
Thanks to built-in HR monitoring, Fitbit Charge 4 can help you better understand your sleep quality each night, based on your heart rate, time asleep and restlessness.
The Fitbit Charge 4 is water-resistant to 50 metres. This device can be worn in the pool or shower, however please don't take it into the sauna or soak in the bath with it on.
- Fitbit Charge 4
- Classic wristbands – both small and large
- Charging cable
- Battery life
An estimate of how long the battery lasts before needing recharging, based on standard tasks and usage
- Up to 168 hours
- Bluetooth Enabled
Bluetooth is a wireless way of transferring data between electronic devices over short distances
- Yes - 4.0
- Connectivity Type
The Types of connectivity available on the device.
- H24.7 x W2.88 x D0.49cm
- Location Services
- via GPS
- Manufacturer Part Number (MPN)
- Model name / number
- Fitbit Charge 4
- NFC Payment Enabled
NFC Payment Enabled
Devices with NFC (Near Field Connection) can be tapped together to establish a wireless connection for sending or streaming files and other data
- Other NFC Payment method enabled
- Fitbit Charge
- Sensors & Trackers
- Accelerometer, Barometer, Exercise Tracking, Heart Rate, Vibration
- Strap Colour
- Strap Material
- Rubber or silicone
- Watch Type
- Water Resistant
Indicates the static pressure that the item was exposed to in a leakage test
Unpackaged weight of the product
Delivery & returns
- Click & Collect
Free on orders over £30, £2 if you spend less. Choose a collection day at checkout, next day available at some locations. Available at Waitrose, selected John Lewis shops, Co-op branches, Shell stations and Booths stores
Collect your delivery from over 7000 local convenience shops within 3 days. Order before 8pm Sunday - Friday for collection the next day.
- Morning Delivery
Named morning delivery by 10.30am, available 7 days a week. Order by 8pm for delivery the next morning.
- Next or Named Day Delivery
Delivery on the day of your choice, 7.30am - 6pm, 7 days a week. Order by 8pm for delivery the next day. You'll receive a text on the morning of delivery with a 1-hour delivery window.
- Standard Delivery
UK delivery within 5 days, 7.30am - 6pm, Monday to Saturday. Free on orders over £50, otherwise £3.50.
Return small or medium items by post or to John Lewis & Partners and Waitrose & Partners shops.
Large items (delivered by two people, such as appliances and furniture) can be returned using our Home Collection service.
You can also return a Click & Collect order to where you collected it.