In store Technical Support services

We offer a range of services, some that can be carried out while you wait. And every service comes with the usual John Lewis peace of mind guarantee. Our specially-trained Experts on Hand Partners offer 3 types of service:

 

1. Getting you started

A range of in store services to help you get up and running with your new purchase.

Service What's included Price
Tablet set up We can set up your tablet, update the operating system to the latest release and set up your user accounts £20
Mobile Phone set up We can set up your mobile phone, update the operating system to the latest release, set up your user accounts, plus if required, transfer your contacts and images from your old smartphone to your new device. £20
Standard computer set up We'll set up your computer so it's ready to use as soon as you get it home £30
Advanced computer set up We'll set up your computer so it's ready to use as soon as you get it home plus transfer your personal data from your old computer £50
Software Installation (bolt on) We shall install, configure and register a piece of software, when purchased with your new computer or tablet £10

2. Ongoing support

A range of services to help you get the most from your device during its life.

System health check and fix A comprehensive check-up for your PC to make sure it's running at its best, including removing any unwanted programmes, viruses or malicious files £40
Data back-up All system and data files backed up to an external hard drive (sold separately) £20
Data cleanse If you want to recycle or trade in your computer, tablet or mobile phone, your personal data will be securely and permanently wiped from your device using government approved standards. We’ll make sure your identity is protected.

£30

 

3. Emergency support

A range of services in case the worst happens with your device.

Service What's included Price
Data Recovery We’ll rescue deleted or lost files from your device and transfer them to an external hard drive (sold separately). From £90
Apple iPhone 5/6/7 Screen Repair We shall replace your smashed iPhone 5/6/7 screen – Fully Approved Apple Service £129
Apple iPhone 6+/7+ Screen Repair We shall replace your smashed iPhone 6+ or 7+ screen – Fully Approved Apple Service £149
Samsung Mobile Phone Screen Repair We shall replace your smashed Samsung mobile screen – Fully Approved Samsung Service From £129

We only charge for our services if we can complete the work to your satisfaction. If you need any further assistance when you're at home, you can phone our free technical support team on who will be happy to help you.

To find out more about the services available, or to book an appointment simply visit one of our shops.

Our Technical Support Service is available in all our shops.