Facilities & Services at John Lewis Bluewater



Welcome to the Foodhall
The Foodhall is full of delicious, seasonally sourced and speciality foods, alongside Waitrose everyday groceries. You'll find various food counters including: fish, cheese, meat, patisserie and a wine bar. Specially trained Partners will be able to help you with many culinary queries, from which cheese to choose to finding the perfect bottle of wine. You'll also find our Florist in the Foodhall. This is where our in-store florists lovingly put together gorgeous bouquets to your exact requirements.

Customer collection allows you to gather your weekly groceries or dinner party produce and have it held chilled at the store until you are ready to collect it. Waitrose Entertaining food ordering service makes entertaining a pleasure and takes the pressure off, so you can relax and spend time with your guests. Free glass hire loan is also available, just ask at our Customer Service Desk. We also offer a dry cleaning service in association with Johnsons Dry Cleaning.

The Wine Bar

Enjoy a selection of wine by the glass or bottle from our extensive list. There's also a selection of cold drinks, freshly ground bean-to-cup coffee and specialty beers to be enjoyed with our gourmet platters.

The wine bar is open daily from 11.30am, until 60 minutes before the main shop closes.


Ready to serve you as soon as the Foodhall opens!

Choose a tasty treat from our patisserie counter and enjoy alongside our 100% Arabica coffee which is freshly ground from bean to cup, while tea drinkers will appreciate our Duchy range of premium teas.

The Foodhall and the Foodhall Eateries can be found in the Basement.

John Lewis Bureaux de change

John Lewis Bureaux de change

Visit our bureau de change, located in our Customer Services department, on the First floor, to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

Read our John Lewis Foreign Currency page for more information.

Baby feeding and changing room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' room, which you'll find on the 1st floor, next to The Place to Eat restaurant and in the basement near the lifts.

In it you'll find:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Separate area for mothers who
    want privacy

Charge box


The Charge Box provides the perfect solution if your phone battery is running low. The Charge Box locker contains several chargers where you can plug in your device and leave it securely locked away while you shop. The first 30 minutes of charging is free.

The Charge Boxes can be found on the First floor adjacent to the customer lifts outside The Place to Eat and on the Ground floor entrance adjacent to the Linen department.

Joe and the Juice

Joe and the Juice is located on the Ground floor, just outside our shop. Visit now to discover their delicious menu which includes healthy juices, an award winning coffee, shots and shakes using the freshest fruit and vegetables, as well as healthy sandwiches.

Opening times*
Monday - Friday: 10am - 9pm
Saturday: 9am - 9pm
Sunday: 10.30am - 5pm

*Hours will change during Christmas and bank holidays to align with the shop opening hours.

The Place to Eat

Order online, collect from John Lewis Bluewater

Sample our delicious seasonal menu which offers hot meals, light snacks, mouth-watering cakes and refreshing drinks. Set in a relaxing environment,it’s family-friendly and provides the perfect opportunity to rest and refuel.

Children’s meal bag

A balanced meal for your child providing a source of calcium, at least one portion of fruit and veg and no added refined sugars (includes products containing naturally-occurring fruit or milk sugars).

Opening times

  • Monday - Friday: 10am - 7pm
  • Saturday: 9am - 7pm
  • Sunday: 10.30am - 4.30pm
  • Click & collect from Bluewater

    Order online, collect from John Lewis Bluewater

    Can’t wait for delivery? Then use our Click & collect service.

    Simply order online before 8pm today, and collect after 2pm tomorrow from this branch.

    Note: This service is available on selected items. Please check individual product pages for details.

    Find out more


    Services for disabled customers

    Services for disabled customers

    We offer a range of services to help make John Lewis an easier, more convenient place to shop.

    Read more



    Export department

    Telephone: +44 (0)115 941 8282 ext 4266
    Fax: +44 (0)115 945 4308

    Read more

    Services available in all our shops

    Book online for services marked * - just follow the link

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    Baby and Child services

    Baby and Child services

    Fashion and Beauty Services

    Fashion and Beauty Services

    FingerPrint Jewellery*

    FingerPrint Jewellery

    Capture your child’s hand, foot or fingerprints in solid silver to keep as a unique charm, pendant, cufflink or keyring.

    Items will be ready to collect from store in approximately 4 weeks.

    Find out more and book an appointment

    Home Services

    Home services

    Technology Services

    Technology services

    Installation and Disposal Services

    Installation and Disposal Services

    Gift wrapping

    Gift Wrapping
    Gift list*
    Personalised stationery

    We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.


    Fitted Bathrroms

    We offer a wide range of bathrooms to suit your style and budget. All our ranges offer quality constructions and exceptional attention to detail. Our Partners will be happy to talk to you in more detail about the products we offer, and can advise you on every aspect of your new bathroom including furniture, showering, taps and sanitaryware.

    Unique services at John Lewis Bluewater

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    Canon demonstrators

    Canon demonstrators

    Whether you’re a novice or guru, get the latest recommendations and professional advice on Canon’s range of products from one of Canon’s expert demonstrators.

    Demonstrators will be in store every weekend to answer your technical questions.

    Shop Canon

    Clarins Skin Spa


    Clarins Skin Spa offers an oasis of calm in busy department stores. The one place guaranteed to relax the mind and body, and rebalance and rejuvenate your skin whilst you`re out and about shopping.

    For more information or to book a place call the Clarins Skin Spa on 01322 624383.

    Clarins treatments for men

    Take a break from your stressful day within the tranquil, unisex décor of the Clarins Skin Spa. Join Britain’s pampering revolution and indulge in a lengthy full body massage, rejuvenating back and scalp massage or refreshing aromatherapy facial.

    For more information or to book a place call the Skin Spa on 01322 624383.

    Shop Clarins

    Elemis Spa Pod*

    Elemis spa pod

    Enjoy a 30-minute facial in the Elemis Spa Pod. Not only will the Elemis Spa Pod work wonders on your face but its ‘magic chair’ also massages you from head to toe! This works by scanning your body to evaluate your tense areas and works on those a little harder than everywhere else. Bliss! You'll also find treatments for men at the Spa Pod, including the Power Booster Facial.

    Find out more about treatments available at the Spa Pod.

    To arrange an appointment, call the Beauty department, or simply book online.

    Shop Elemis

    BeautyBAR by Clarins


    Short on time? Now you can enjoy a range of 30-minute express treatments at the BeautyBAR by Clarins. Using natural plant extracts, Clarins BeautyBAR Specialists will deliver turbocharged, beauty-boosting treatments in a relaxed environment with no compromise on luxury or efficacy.

    All treatments are just £25 per 30-minute session.

    Find out more about the treatments on offer.

    John Lewis Opticians

    Your eyes are precious, and we'll help you look after them. From discovering the perfect frames, to having your eye test, at John Lewis Opticians you'll find the personal advice, latest ranges and specialist attention your eyes deserve.

    We offer a £25 eye test, and walk-in appointments are available each day. If you'd prefer to plan ahead, please book here or call 01322 384568.