John Lewis & Partners, Cambridge

SHOPPING WITH US SAFELY

Find out what to expect when you shop with us, and what you can do to stay safe

Peak reassurance for customers in our shops

As we start to think about Christmas and ticking off those wish lists, we want to reassure you that Partner and customer safety remains our absolute priority. Watch this short video to learn about how you can shop safely with us, the quietest times to shop and the services that you can enjoy.

Thank you for helping us help everyone

Dominic Joyce Partner & Head of Branch

"Welcome to Cambridge. We’re delighted to have our services available to you again, including The Place to Eat on the third floor and Bureau De Change in the basement. We’re also really excited about our beautiful Christmas Shop on the second floor and we’re looking forward to helping you pick out those special gifts and decorations. There are so many new things to show you, so we hope to see you very soon!"

DOMINIC JOYCE

Green Line

Partner & Head of Branch

Address

Grand Arcade 10 Downing Street Cambridge CB2 3DS

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 01223 361 292

Opening hours this week

Mon*
09:00 - 18:00
Tues
09:00 - 18:00
Wed
09:00 - 18:00
Thurs
09:00 - 18:00
Fri
09:00 - 18:00
Sat
09:00 - 18:00
Sun**
11:00 - 17:00

* (Bank Holiday Hours - 10:00 to 18:00)

** Open for Browsing from 10:30

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Information on product availability

Collections from our Trumpington service building:

40 Hauxton Road,
Cambridge,
CB2 9FT

Store Guide

Our departments, facilities and services

LOWER GROUND FLOOR

Departments

Baby & Childrenswear

Luggage & Travel Accessories

Menswear

Nursery

Schoolwear & Children’s Shoes

Sports

Facilities & services

All Things Baby Advice

Bureau de Change

Customer Collections

Customer Service

Tax Free Shopping

Gift Wrapping Service

Lost Property

Partnership Card

Parents Room

GROUND FLOOR

Departments

Beauty & Fragrance

Candles

Clothescare

Electrical Appliances

Gifts & Gift Food

Kitchenware & Table Linen

Silverware, China & Glass

Stationery

Facilities & services

Beauty Society

Clarins Skin Spa

Elemis Spa Pod

Nespresso Boutique

FLOOR 1

Departments

Haberdashery

Handbags & Leather Goods

Jewellery & Watches

Lingerie, Nightwear & Swimwear

Sunglasses

Womenswear

Facilities & services

Personal Styling & Style Studio

Toilet (wheelchair accessible)

 

 

FLOOR 2

Departments

Audio, TV & Technology

Bathroom Accessories

Carpets & Flooring

Christmas Shop (seasonal)

Curtains & Blinds

Furnishing Fabrics

Garden Furniture (seasonal)

Lighting

Pictures, Frames & Mirrors

Facilities & services

Baby Changing

Home Design Service

Toilets (wheelchair accessible) 

FLOOR 3

Departments

Beds & Bedroom Furniture

Fitted Kitchens

Furniture

Facilities & services

Espresso Bar

Baby Changing

Toilets (wheelchair accessible) 

 

VIRTUAL SERVICES & Experiences

Expert advice and inspiration, whenever you need it

We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home. 

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

QUALITY STREET-CHOOSE YOU FLAVOURS

Visit the personalisation station, customise your tin and fill it with your personal favourites.

Find out more

What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

The Beauty Society

The Beauty Society

Our impartial Beauty Guides will take you on a journey through our array of brands to find the product - or experience you’ve been searching for. Find out more

Floor G

OTHER SERVICES

Home Design Service

Our Home Design Stylists can help you create a look you'll love to come home to

Floor 2

Gift List

Whatever the celebration, help friends and family mark it with a special gift. 

Floor LG

Fitted Kitchens

We can help you plan and create your perfect kitchen 

Floor 3

Nursery Advice

Our Nursery Partners can help you at every step of the way with our two free services

Floor LG

Espresso Bar

For a perfect pick-me-up with freshly-ground coffee and light snacks

Floor 3

Personal Styling

Style that starts with you. Our Personal Stylists can help you find looks that work

Floor 1

*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.